# Bay Home Care

*Operated by Bay Home Care Limited.*

Bay Home Care is a CQC-regulated home-care agency in Grange-over-sands.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/04/2023

## Practical info

- Postcode: LA11 6EG
- Registered manager: McDonald, Sarah
- Local authority: Westmorland and Furness
- Region: North West
- City: Grange-over-sands
- Last CQC check: 18/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with external professionals and responsive to feedback.
  - Published: 2023-05-18
- Finding
  - Evidence: Electronic care system introduced to enable real-time monitoring and improve care oversight.
  - Published: 2023-05-18
- Finding
  - Evidence: Safeguarding policy in place with evidence of lessons learned; staff trained and knowledgeable about safeguarding.
  - Published: 2023-05-18
- Finding
  - Evidence: Good infection prevention and control practices confirmed by people and relatives.
  - Published: 2023-05-18
- Finding
  - Evidence: External healthcare professionals gave strong praise for the service, describing staff and managers as client-centred and responsive.
  - Published: 2023-05-18
- Finding
  - Evidence: Registered manager demonstrated passion for good care and was described as fair, supportive, and approachable by staff.
  - Published: 2023-05-18
- Finding
  - Evidence: Care was person-centred, dignified, and tailored to individual needs and preferences.
  - Published: 2023-05-18
- Finding
  - Evidence: People felt safe with their carers and reported a stable, consistent small team with low staff turnover.
  - Published: 2023-05-18
- Finding
  - Evidence: Staff were recruited safely with DBS checks and inducted personally by the registered manager including shadowing experienced staff.
  - Published: 2023-05-18
- **medication_management** _(minor)_
  - Evidence: Medicines were managed safely. Records were kept, policy, procedures, and audits in place, although there had been a gap.
  - Published: 2023-05-18
- **communication_with_families** _(minor)_
  - Evidence: The new electronic system had not yet been fully embedded, and this meant some people did not know which carers were coming to their visits.
  - Published: 2023-05-18
- **record_keeping** _(minor)_
  - Evidence: We found a couple of gaps in staff records. We noted these to the registered manager during inspection so they could be closed quickly.
  - Published: 2023-05-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2515442165

HomeCare Compass is an independent guide and is not affiliated with the CQC.