# Delight Supported Living Ltd

Delight Supported Living Ltd is a CQC-regulated home-care agency in Morecambe.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/06/2022

## Practical info

- Postcode: LA4 4AL
- Registered manager: Wignall, Anne-Marie
- Local authority: Lancashire
- Region: North West
- City: Morecambe
- Last CQC check: 22/Jun/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Registered manager demonstrated understanding of duty of candour
  - Published: 2022-06-22
- Finding
  - Evidence: Service working within the principles of the Mental Capacity Act
  - Published: 2022-06-22
- Finding
  - Evidence: Effective auditing system and regular spot checks to monitor quality
  - Published: 2022-06-22
- Finding
  - Evidence: Approachable and responsive management praised by people and staff
  - Published: 2022-06-22
- Finding
  - Evidence: Care plans developed with involvement of people and relatives, including cultural needs
  - Published: 2022-06-22
- Finding
  - Evidence: Strong infection prevention and control practices including full PPE use
  - Published: 2022-06-22
- Finding
  - Evidence: Staff trained in medicines administration with regular competency checks
  - Published: 2022-06-22
- Finding
  - Evidence: Robust recruitment procedures with all pre-employment checks completed
  - Published: 2022-06-22
- Finding
  - Evidence: Sufficient staffing levels with no rushed visits and reliable timekeeping
  - Published: 2022-06-22
- Finding
  - Evidence: People felt safe and well-supported by kind, respectful staff
  - Published: 2022-06-22
- **record_keeping** _(minor)_
  - Evidence: The registered manager had identified that some paperwork in relation to people's care had not always been maintained to the standard they expected.
  - Published: 2022-06-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-22
- Finding
  - Using medicines safely
  - Published: 2022-06-22
- Finding
  - Staffing and recruitment
  - Published: 2022-06-22
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-06-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-22

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-06-22
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-22
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-22
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-06-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2506730037

HomeCare Compass is an independent guide and is not affiliated with the CQC.