# Share the Care Limited Office

*Operated by Share The Care Ltd.*

Share the Care Limited Office is a CQC-regulated home-care agency in Sittingbourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 24/02/2026

## Practical info

- Postcode: ME9 8SU
- Registered manager: Nyazika, Ruth
- Local authority: Kent
- Region: South East
- City: Sittingbourne
- Last CQC check: 24/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Communication with people and families
  - Published: 2020-01-29
- Finding
  - Person-centred care and dignity
  - Published: 2020-01-29

### effective

- Finding
  - Nutrition and hydration support
  - Published: 2020-01-29
- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Supervision
  - Published: 2020-01-29
- Finding
  - Staff training
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Complaints handled promptly and satisfactorily; all three complaints since last inspection resolved.
  - Published: 2021-10-30
- Finding
  - Evidence: Good communication with external health professionals including GPs, community nurses and mental health teams.
  - Published: 2021-10-30
- Finding
  - Evidence: Open and positive culture; staff felt supported by management and able to raise concerns freely.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective quality assurance programme of audits in place covering care plans, MAR charts and daily contact sheets, with timely corrective action.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were detailed, person-centred and regularly reviewed monthly with each person; cultural, religious and social needs recorded.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives reported kind, caring, dignified and respectful support from staff who knew them well and maintained good rapport.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received ongoing training including safeguarding, MCA, dementia awareness, moving and handling, catheter care and infection control.
  - Published: 2021-10-30
- Finding
  - Evidence: Safe and robust recruitment and selection procedures followed, including DBS checks, two references and full employment history verification.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines were managed safely with no gaps or omissions on MAR charts; staff adequately trained in medication administration.
  - Published: 2021-10-30
- Finding
  - Evidence: Risks were appropriately assessed and mitigated; detailed individual risk assessments identified specific health, mental health and medicines management needs.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered managers carried out spot checks to monitor staff performance.
  - Published: 2020-01-29
- Finding
  - Evidence: Complaints procedures were accessible and people felt comfortable raising concerns.
  - Published: 2020-01-29
- Finding
  - Evidence: An open and positive culture existed, with staff feeling heard and managers being approachable.
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Care planning and review
  - Published: 2020-01-29

### safe

- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Staffing levels
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Recruitment procedures
  - Published: 2020-01-29
- Finding
  - Risk assessments
  - Published: 2020-01-29

### well_led

- Finding
  - Leadership culture and openness
  - Published: 2020-01-29
- Finding
  - Staff communication and meetings
  - Published: 2020-01-29
- Finding
  - Record keeping
  - Published: 2020-01-29
- Finding
  - Quality assurance and audit
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2502510926

HomeCare Compass is an independent guide and is not affiliated with the CQC.