# Mrs Nina Glarvey

Mrs Nina Glarvey is a CQC-regulated home-care agency in Carlisle.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 09/06/2023

## Practical info

- Postcode: CA3 0LJ
- Local authority: Cumberland
- Region: North West
- City: Carlisle
- Last CQC check: 09/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Overall, people and relatives highly recommended the service and the staff team.
  - Published: 2025-12-12
- Finding
  - Evidence: There was a process for reporting accidents and incidents, with lessons learnt cascaded to the team.
  - Published: 2025-12-12
- Finding
  - Evidence: Staff worked in partnership with other healthcare professionals.
  - Published: 2025-12-12
- Finding
  - Evidence: People and families were involved and contacted regularly to check on care being delivered.
  - Published: 2025-12-12
- Finding
  - Evidence: People had person-centred care plans in place which considered their preferences.
  - Published: 2025-12-12
- Finding
  - Evidence: Risks were assessed with appropriate measures in place, and risk information was communicated effectively.
  - Published: 2025-12-12
- Finding
  - Evidence: Infection prevention and control systems were in place, including up-to-date COVID-19 guidance and PPE access.
  - Published: 2025-12-12
- Finding
  - Evidence: Medicines were safely managed; people received medicines in a timely manner with monitoring systems in place.
  - Published: 2025-12-12
- Finding
  - Evidence: People and relatives felt staff kept them safe, with one relative stating their mother is kept 'exceptionally safe'.
  - Published: 2025-12-12
- **other** _(minor)_
  - Evidence: Recruitment checks were in place but not always robustly documented or complete. We found no evidence during this inspection that people were at risk of harm from this concern.
  - Published: 2025-12-12
- **record_keeping** _(minor)_
  - Evidence: Staff meetings were not recorded, and we could not be assured there were taking place on a regular basis.
  - Published: 2025-12-12
- **staff_training** _(moderate)_
  - Evidence: Training records and training development plans were not up to date. Supervisions were not taking place regularly in line with the company policy.
  - Published: 2025-12-12
- **supervision_appraisal** _(moderate)_
  - Evidence: The registered manager did not have effective systems to monitor staff training and supervision. Training, supervision records & training development plans were not up to date.
  - Published: 2025-12-12
- **governance** _(moderate)_
  - Evidence: The quality assurance processes in place were not always effective. Audits in relation to recruitment records were incomplete and did not pick up on the shortfalls we found.
  - Published: 2025-12-12
- Finding
  - Evidence: Positive feedback consistently received through service user questionnaires, with four rating care as excellent
  - Published: 2020-01-29
- Finding
  - Evidence: Registered provider hands-on and proactive, working alongside staff to maintain oversight
  - Published: 2020-01-29
- Finding
  - Evidence: Accessible information initiative including service user guide in braille for a partially sighted person
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans reviewed at least every three months with involvement of people using the service
  - Published: 2020-01-29
- Finding
  - Evidence: Quarterly supervision sessions in place with staff able to approach management at any time
  - Published: 2020-01-29
- Finding
  - Evidence: Active training programme including dementia friends initiative and specialist health professional input
  - Published: 2020-01-29
- Finding
  - Evidence: Robust recruitment procedures including DBS checks and two references prior to employment
  - Published: 2020-01-29
- Finding
  - Evidence: Suitable medicines management systems including MAR sheets audited monthly
  - Published: 2020-01-29
- Finding
  - Evidence: Strong safeguarding knowledge among staff with clear reporting procedures understood
  - Published: 2020-01-29
- Finding
  - Evidence: People spoke positively about staff being caring, kind, reliable and always carrying out commissioned hours
  - Published: 2020-01-29
- **communication_with_families** _(minor)_
  - Evidence: Two people said they weren't always consulted with when their rota's changed. One person said, 'They don't always tell me when my rota changes.'
  - Published: 2020-01-29
- **governance** _(minor)_
  - Evidence: They told us they audited work on a daily basis. They did not however document this to show it took place.
  - Published: 2020-01-29
- **record_keeping** _(moderate)_
  - Evidence: we were informed one person was at risk of choking. We observed a note within the care file to state that foods were to be cut up, but this had not been updated within the care record.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2501504369

HomeCare Compass is an independent guide and is not affiliated with the CQC.