# Home Instead Senior Care

*Operated by J M Price Ltd.*

Home Instead Senior Care is a CQC-regulated home-care agency in Colchester.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/02/2026

## Practical info

- Postcode: CO4 9AD
- Registered manager: Warner, Angela
- Local authority: Essex
- Region: East
- City: Colchester
- Last CQC check: 09/Feb/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity respected; people felt listened to and valued.
  - Published: 2017-10-18
- Finding
  - People cared for by friendly, respectful staff who had in-depth knowledge of individuals.
  - Published: 2017-10-18

### effective

- Finding
  - People supported with nutrition and access to healthcare services.
  - Published: 2017-10-18
- Finding
  - People's rights protected and service working within principles of Mental Capacity Act 2005.
  - Published: 2017-10-18
- Finding
  - Regular supervision and annual appraisals carried out with all staff.
  - Published: 2017-10-18
- Finding
  - Staff received appropriate training including Care Certificate and specialist training.
  - Published: 2017-10-18

### Other

- Finding
  - Evidence: Robust recruitment including DBS checks, application forms, references and photographic ID.
  - Published: 2017-10-18
- Finding
  - Evidence: Transparent and approachable leadership team with open culture and good community links.
  - Published: 2017-10-18
- Finding
  - Evidence: Complaints handled in a timely manner in line with policy; compliments noted.
  - Published: 2017-10-18
- Finding
  - Evidence: Responsive service with flexible, responsive communication to people and families about any changes.
  - Published: 2017-10-18
- Finding
  - Evidence: Strong, trusting relationships between staff and people using the service; staff matched to people with similar interests.
  - Published: 2017-10-18
- Finding
  - Evidence: Highly person-centred care plans detailing preferences, hobbies, cultural and religious needs with people actively involved in planning.
  - Published: 2017-10-18
- Finding
  - Evidence: Regular supervision and annual appraisals provided, with staff feeling well supported.
  - Published: 2017-10-18
- Finding
  - Evidence: Comprehensive training programme including Care Certificate, dementia, MCA, medicines administration and specialist training.
  - Published: 2017-10-18
- Finding
  - Evidence: Robust medication management with trained staff, competency checks, MAR records and body maps completed correctly.
  - Published: 2017-10-18
- Finding
  - Evidence: People felt safe and reported consistent, punctual staff who stayed for the full duration of visits.
  - Published: 2017-10-18
- **governance** _(minor)_
  - Evidence: When feedback had been received, it wasn't always clear what action was being taken as a response. For example, the service did not have an action plan in place.
  - Published: 2017-10-18

### responsive

- Finding
  - Complaints policy in place; two complaints in 12 months responded to in a timely manner.
  - Published: 2017-10-18
- Finding
  - People and families involved in assessment and review of care and support plans.
  - Published: 2017-10-18

### safe

- Finding
  - People received their medicines safely and as prescribed from trained and competent staff.
  - Published: 2017-10-18
- Finding
  - Sufficient staffing levels maintained with appropriate recruitment checks including DBS.
  - Published: 2017-10-18
- Finding
  - People's needs had been assessed and risks to their safety were identified and managed well.
  - Published: 2017-10-18

### well_led

- Finding
  - Registered manager maintained community links and promoted good care standards locally.
  - Published: 2017-10-18
- Finding
  - Action planning in response to feedback was not consistently documented; recommendation made.
  - Published: 2017-10-18
- Finding
  - Range of audits used to review effectiveness of the service.
  - Published: 2017-10-18

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2497269420

HomeCare Compass is an independent guide and is not affiliated with the CQC.