# Agape Care Solutions

*Operated by Agape Care Solutions Ltd.*

Agape Care Solutions is a CQC-regulated home-care agency in Poole.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 18/10/2019

## Practical info

- Postcode: BH14 0AS
- Registered manager: Barker, Answer
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Poole
- Last CQC check: 22/Apr/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care decisions
  - Published: 2021-10-30
- Finding
  - Dignity and privacy
  - Published: 2021-10-30
- Finding
  - Kindness and respect
  - Published: 2021-10-30

### effective

- Finding
  - Access to healthcare
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30
- Finding
  - Staff supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff induction and training
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: People and relatives found it easy to contact the registered manager and felt listened to.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to access healthcare and staff helped them contact GPs when unwell.
  - Published: 2021-10-30
- Finding
  - Evidence: There was a clear system for receiving, investigating and responding to complaints, which were handled appropriately.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff understood how to support people to maintain their dignity and treated people with respect.
  - Published: 2021-10-30
- Finding
  - Evidence: People said staff knew them well, were kind, caring and respectful, and that they felt safe.
  - Published: 2021-10-30
- **missed_or_late_visits** _(minor)_
  - Evidence: A common issue was that staff arrived late to their calls...'They can sometimes come too early or too late. I have seen it when they come to help my mum for tea at 6.30pm and then come back at 7.30pm'.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: Another person had fallen twice whilst being assisted by staff to shower. No risk assessment had been carried out and the person told us that they still worried about falling.
  - Published: 2021-10-30
- **consent_capacity** _(moderate)_
  - Evidence: Only one member of staff had completed training in the MCA. One consent form had been signed by a next of kin...although there was no evidence...of a Lasting Power of Attorney.
  - Published: 2021-10-30
- **leadership** _(critical)_
  - Evidence: The registered manager admitted that she knew what the regulations required but allowed staff to work without proper checks or basic training.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: A number of these records were not dated, timed or signed. In addition, some records were incomplete or illegible.
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: The registered manager confirmed that they had not undertaken any audits or assessments of the service...was not aware of any of the shortfalls highlighted during this inspection.
  - Published: 2021-10-30
- **care_planning** _(critical)_
  - Evidence: One person had a care plan for three visits a day but their needs had changed and they received a live in care package and another person had a pressure sore but there was no risk assessment.
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: One member of staff had been employed since January 2016 and there were no records of supervision or spot checks. Two other staff...had received only two supervisions.
  - Published: 2021-10-30

### responsive

- Finding
  - Communication about visit scheduling
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30

### safe

- Finding
  - Staff recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Risk assessment and mitigation
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership oversight
  - Published: 2021-10-30
- Finding
  - Record keeping
  - Published: 2021-10-30
- Finding
  - Quality monitoring and governance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2495189999

HomeCare Compass is an independent guide and is not affiliated with the CQC.