# Daisychain Homecare Services

*Operated by Daisychain Homecare Services (Bakewell) Limited.*

Daisychain Homecare Services is a CQC-regulated home-care agency in Matlock.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/03/2026

## Practical info

- Postcode: DE4 2HJ
- Registered manager: Clarke, Julie
- Local authority: Derbyshire
- Region: East Midlands
- City: Matlock
- Last CQC check: 23/Mar/2026 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and staff had regular opportunities to provide feedback which was used to drive service improvements.
  - Published: 2022-06-09
- Finding
  - Evidence: Duty of candour understood and acted upon; provider open and honest with people when things went wrong.
  - Published: 2022-06-09
- Finding
  - Evidence: Provider worked in partnership with healthcare professionals, commissioners, and social workers.
  - Published: 2022-06-09
- Finding
  - Evidence: Positive, person-centred culture with staff and management praised highly by people and relatives.
  - Published: 2022-06-09
- Finding
  - Evidence: Effective governance with monthly audits covering falls, accidents, incidents, MARs, and care files.
  - Published: 2022-06-09
- Finding
  - Evidence: Medicines administered safely with MAR audits, staff training, and competency checks; innovative MAR training course created to address errors.
  - Published: 2022-06-09
- Finding
  - Evidence: Sufficient staffing with consistent, reliable carers; calls received on time with contingency plans in place.
  - Published: 2022-06-09
- Finding
  - Evidence: Risks were assessed regularly, updated on changes in needs, and accessible to staff via an app.
  - Published: 2022-06-09
- Finding
  - Evidence: People felt safe and the provider worked with the local authority to report and investigate safeguarding concerns.
  - Published: 2022-06-09
- Finding
  - Evidence: Open and transparent leadership culture; staff felt valued, supported and able to raise concerns.
  - Published: 2021-10-30
- Finding
  - Evidence: Quality audit systems in place covering medication, accidents, incidents and daily records with action plans.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff trained in end of life and palliative care, supporting people and families with dignity.
  - Published: 2021-10-30
- Finding
  - Evidence: Complaints handled thoroughly with investigation, action and feedback to complainants.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective multi-agency working ensured timely, co-ordinated care.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received induction, ongoing training, regular supervision, spot checks and annual appraisals.
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment procedures including DBS checks, employment history and character references.
  - Published: 2021-10-30
- Finding
  - Evidence: Medicines managed safely with accurate MAR records and regular auditing.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong safeguarding culture with staff trained to recognise and report abuse; risk assessments regularly reviewed.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff consistently went above and beyond their roles, with numerous examples of exceptional person-centred acts improving people's quality of life.
  - Published: 2021-10-30

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-06-09
- Finding
  - Using medicines safely; Learning lessons when things go wrong
  - Published: 2022-06-09
- Finding
  - Staffing and recruitment
  - Published: 2022-06-09
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-06-09
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-06-09

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-06-09
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-06-09
- Finding
  - Working in partnership with others
  - Published: 2022-06-09
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-06-09
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-06-09

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2492569264

HomeCare Compass is an independent guide and is not affiliated with the CQC.