# Windmill Hill Care Limited

Windmill Hill Care Limited is a CQC-regulated home-care agency in Birmingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 21/07/2022

## Practical info

- Postcode: B45 8HX
- Registered manager: Grant, Jacqueline
- Local authority: Worcestershire
- Region: West Midlands
- City: Birmingham
- Last CQC check: 21/Jul/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2022-07-21
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-07-21

### effective

- Finding
  - Staff work with other agencies; supporting people to access healthcare services
  - Published: 2022-07-21
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-07-21
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-07-21
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-07-21

### Other

- Finding
  - Evidence: Staff gained consent before delivering care and supported people's choice and control
  - Published: 2022-07-21
- Finding
  - Evidence: Effective partnership working with GPs and community nursing teams led to positive outcomes
  - Published: 2022-07-21
- Finding
  - Evidence: Registered manager took immediate action on medicines and moving & handling concerns raised during inspection
  - Published: 2022-07-21
- Finding
  - Evidence: Pre-employment checks (DBS, identity, references) were generally undertaken
  - Published: 2022-07-21
- Finding
  - Evidence: People felt safe with staff and protected from the risks of abuse
  - Published: 2022-07-21
- Finding
  - Evidence: Staff demonstrated a caring, kind approach and respected privacy, dignity and independence
  - Published: 2022-07-21
- Finding
  - Evidence: No missed care calls reported; people supported by consistent staff who knew them well
  - Published: 2022-07-21
- Finding
  - Evidence: People and relatives shared consistently positive feedback about staff and managers
  - Published: 2022-07-21
- **supervision_appraisal** _(moderate)_
  - Evidence: Competency assessment records were basic and did not detail tasks observed or what knowledge had been checked.
  - Published: 2022-07-21

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-07-21
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2022-07-21
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2022-07-21
- Finding
  - End of life care and support
  - Published: 2022-07-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-07-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-07-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-07-21
- Finding
  - Staffing and recruitment
  - Published: 2022-07-21
- Finding
  - Preventing and controlling infection
  - Published: 2022-07-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-07-21
- Finding
  - Using medicines safely
  - Published: 2022-07-21

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-07-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-07-21
- Finding
  - Duty of candour
  - Published: 2022-07-21
- Finding
  - Managers being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-07-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2482369933

HomeCare Compass is an independent guide and is not affiliated with the CQC.