# Kent Enablement at Home

*Operated by Kent County Council.*

Kent Enablement at Home is a CQC-regulated home-care agency in Broadstairs.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/11/2019

## Practical info

- Postcode: CT10 3JJ
- Registered manager: Peters, Jacqueline
- Local authority: Kent
- Region: South East
- City: Broadstairs
- Last CQC check: 30/Nov/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement and independence
  - Published: 2020-01-29
- Finding
  - Dignity, privacy and compassion
  - Published: 2020-01-29

### effective

- Finding
  - Consent
  - Published: 2020-01-29
- Finding
  - Supervision and appraisal
  - Published: 2020-01-29
- Finding
  - Staff training and induction
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Open and supportive organisational culture with visible, accessible management praised by staff.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective quality assurance including monthly satisfaction surveys sent to 20% of exited service users and an annual collated report.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong multidisciplinary working with district nurses, occupational therapists and other professionals.
  - Published: 2020-01-29
- Finding
  - Evidence: Care plans were person-centred, regularly updated, and people were involved in their assessments and gave informed consent.
  - Published: 2020-01-29
- Finding
  - Evidence: No missed visits reported; rota system was adaptable and centred on people's needs with an on-call system always available.
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive training programme covering safeguarding, infection control, moving and handling, medication and more.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff received regular supervision three or four times a year and annual appraisals, with senior staff working alongside support staff.
  - Published: 2020-01-29
- Finding
  - Evidence: People consistently reported feeling safe and very satisfied with the service, describing staff as kind, patient and caring.
  - Published: 2020-01-29
- **governance** _(moderate)_
  - Evidence: This meant the service could not be certain people who were employed were safe and suitable to work with vulnerable people prior to employment.
  - Published: 2020-01-29
- **staff_competency** _(moderate)_
  - Evidence: we found that the services own policies were not always followed surrounding completion of pre-employment checks prior to a new member of staff working at the service.
  - Published: 2020-01-29
- Finding
  - Evidence: Technology used innovatively to support independence, consent, and care plan delivery
  - Published: 2019-11-30
- Finding
  - Evidence: Comprehensive training programme including external NHS training and enablement practice monitoring
  - Published: 2019-11-30
- Finding
  - Evidence: Strong multi-agency working with occupational therapists, district nurses, and hospital teams
  - Published: 2019-11-30
- Finding
  - Evidence: Robust governance framework with audits, spot checks, and continuous learning from complaints and incidents
  - Published: 2019-11-30
- Finding
  - Evidence: Highly positive feedback from people and relatives about the caring, kind and professional staff
  - Published: 2019-11-30
- Finding
  - Evidence: Staff recruitment improved from previous Requires Improvement rating; all pre-employment checks completed
  - Published: 2019-11-30
- Finding
  - Evidence: No missed visits recorded; staff stayed as long as needed with untimed, flexible visits
  - Published: 2019-11-30

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Person-centred care planning
  - Published: 2020-01-29

### safe

- Finding
  - Risk assessment
  - Published: 2020-01-29
- Finding
  - Medication management
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29
- Finding
  - Recruitment practices
  - Published: 2020-01-29

### well_led

- Finding
  - Quality assurance
  - Published: 2020-01-29
- Finding
  - Leadership and culture
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-247941933

HomeCare Compass is an independent guide and is not affiliated with the CQC.