# Housing 21 - Laurel Gardens

*Operated by Housing 21.*

Housing 21 - Laurel Gardens is a CQC-regulated home-care agency in Atherstone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/02/2024

## Practical info

- Postcode: CV9 1QZ
- Registered manager: Nestoruk, Amanda
- Local authority: Warwickshire
- Region: West Midlands
- City: Atherstone
- Last CQC check: 22/Feb/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives regularly surveyed for feedback; equality, diversity and inclusion strategies being developed
  - Published: 2024-02-22
- Finding
  - Evidence: Transparent duty of candour practice; apologies and actions shared with people and relatives when things went wrong
  - Published: 2024-02-22
- Finding
  - Evidence: Provider worked in partnership with health and social care professionals to achieve good outcomes
  - Published: 2024-02-22
- Finding
  - Evidence: Visible, approachable registered manager promoting person-centred, inclusive care
  - Published: 2024-02-22
- Finding
  - Evidence: Open, no-blame learning culture with incidents reviewed and improvements implemented
  - Published: 2024-02-22
- Finding
  - Evidence: Effective governance improvements since last inspection; breach of Regulation 17 resolved with no recurrence
  - Published: 2024-02-22
- Finding
  - Evidence: Strong safeguarding culture; staff confident to escalate concerns and report to local authority
  - Published: 2024-02-22
- Finding
  - Evidence: Safe medicines administration with regular staff competency checks; MAR records showed medicines given as prescribed
  - Published: 2024-02-22
- Finding
  - Evidence: Sufficient staffing levels with consistent staff teams; people reported staff arrived on time and stayed the required duration
  - Published: 2024-02-22
- Finding
  - Evidence: People were involved in their risk assessments and safety care planning arrangements, receiving personalised support
  - Published: 2024-02-22

### safe

- Finding
  - Consent to care and treatment sought in line with legislation and guidance
  - Published: 2024-02-22
- Finding
  - Learning lessons when things go wrong
  - Published: 2024-02-22
- Finding
  - Preventing and controlling infection
  - Published: 2024-02-22
- Finding
  - Using medicines safely
  - Published: 2024-02-22
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2024-02-22
- Finding
  - Staffing and recruitment
  - Published: 2024-02-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-02-22

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-02-22
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering equality characteristics
  - Published: 2024-02-22
- Finding
  - Duty of candour — open and honest with people when something goes wrong
  - Published: 2024-02-22
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-02-22
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning
  - Published: 2024-02-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2476995211

HomeCare Compass is an independent guide and is not affiliated with the CQC.