# Horizonz Care Ltd

Horizonz Care Ltd is a CQC-regulated home-care agency in Batley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/08/2023

## Practical info

- Postcode: WF17 7AA
- Registered manager: Hussain, Zainab
- Local authority: Kirklees
- Region: Yorkshire & Humberside
- City: Batley
- Last CQC check: 08/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong working relationships with health and social care professionals
  - Published: 2023-08-08
- Finding
  - Evidence: Provider maintained a service improvement plan and conducted regular satisfaction surveys with positive feedback
  - Published: 2023-08-08
- Finding
  - Evidence: Positive person-centred culture with staff going beyond scheduled call times to meet individual needs
  - Published: 2023-08-08
- Finding
  - Evidence: Effective governance systems in place, resolving previous breach of Regulation 17; regular audits completed
  - Published: 2023-08-08
- Finding
  - Evidence: Medicines administered safely with regular auditing of medication administration records
  - Published: 2023-08-08
- Finding
  - Evidence: Sufficient staffing levels with consistent carers; staff stayed for full duration of scheduled calls
  - Published: 2023-08-08
- Finding
  - Evidence: Care plans were detailed, risks clearly identified and monitored, with changes communicated to staff promptly
  - Published: 2023-08-08
- Finding
  - Evidence: Systems and processes were in place to safeguard people from the risk of abuse; people and relatives reported feeling safe
  - Published: 2023-08-08

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-08
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-08
- Finding
  - Using medicines safely
  - Published: 2023-08-08
- Finding
  - Staffing and recruitment
  - Published: 2023-08-08
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-08
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-08

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-08
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-08
- Finding
  - Duty of candour; continuous learning and improving care
  - Published: 2023-08-08
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-08
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2473317274

HomeCare Compass is an independent guide and is not affiliated with the CQC.