# Moorcare Devon Limited

Moorcare Devon Limited is a CQC-regulated home-care agency in Tavistock.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/05/2023

## Practical info

- Postcode: PL19 9DP
- Registered manager: Mcphie-Janjanin, Isla
- Local authority: Devon
- Region: South West
- City: Tavistock
- Last CQC check: 24/May/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff morale was good; staff felt valued, listened to and supported by management.
  - Published: 2023-05-24
- Finding
  - Evidence: Strong partnership working with external health and social care professionals.
  - Published: 2023-05-24
- Finding
  - Evidence: Relatives had access to the carer app to monitor care activity, providing reassurance.
  - Published: 2023-05-24
- Finding
  - Evidence: Effective quality monitoring systems provided oversight of care records, medicine administration, training and infection control.
  - Published: 2023-05-24
- Finding
  - Evidence: Systems were in place to record and monitor incidents and accidents, with trends actioned quickly to prevent reoccurrence.
  - Published: 2023-05-24
- Finding
  - Evidence: Effective infection prevention and control routines were in place.
  - Published: 2023-05-24
- Finding
  - Evidence: Sufficient and consistent staff group in place; staff willing to work flexibly to support people to lead active and fulfilling lives.
  - Published: 2023-05-24
- Finding
  - Evidence: Safe recruitment processes including DBS checks were in place and staff received induction, training and competency checks.
  - Published: 2023-05-24
- Finding
  - Evidence: People told us they felt safe and were happy with the care and support they received, delivered by caring and consistent staff.
  - Published: 2023-05-24
- **medication_management** _(minor)_
  - Evidence: guidance to help staff make consistent, person-centred decisions about when a PRN medicine might be needed, particularly where people were unable to communicate their needs was not in place.
  - Published: 2023-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2473048047

HomeCare Compass is an independent guide and is not affiliated with the CQC.