# iCare World Limited

*Operated by iCare World Ltd.*

iCare World Limited is a CQC-regulated home-care agency in Leeds.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 06/03/2019

## Practical info

- Postcode: LS7 1AB
- Registered manager: Madzonga, Cynthia
- Local authority: Leeds
- Region: Yorkshire & Humberside
- City: Leeds
- Last CQC check: 06/Mar/2019 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: MCA principles followed and consent consistently sought and recorded
  - Published: 2020-01-29
- Finding
  - Evidence: Quality assurance audits in place including health and safety and medicine audits
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager a qualified nurse with Level 5 diploma in leadership for health and social care
  - Published: 2020-01-29
- Finding
  - Evidence: People supported to maintain independence and privacy and dignity consistently respected
  - Published: 2020-01-29
- Finding
  - Evidence: Strong communication between staff and relatives; relatives spoke positively about care quality
  - Published: 2020-01-29
- Finding
  - Evidence: Person-centred care plans regularly reviewed and inclusive of preferences, likes and dislikes
  - Published: 2020-01-29
- Finding
  - Evidence: Sufficient staffing levels with robust recruitment processes including DBS checks and references
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines managed safely with accurate MAR records, stock counts, and timely administration
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safeguarding systems and procedures in place; staff competent in recognising and reporting abuse
  - Published: 2020-01-29
- **care_planning** _(minor)_
  - Evidence: there was no detail in the care plan about what this medication was and any symptoms which required monitoring.
  - Published: 2020-01-29
- **record_keeping** _(minor)_
  - Evidence: records were not consistently in place to evidence support provided.
  - Published: 2020-01-29
- **staff_training** _(minor)_
  - Evidence: evidence was not provided to demonstrate training had been refreshed to ensure knowledge was current.
  - Published: 2020-01-29
- **supervision_appraisal** _(minor)_
  - Evidence: Supervisions and appraisals were not consistently recorded to show how staff performance was monitored.
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2472905904

HomeCare Compass is an independent guide and is not affiliated with the CQC.