# Majesty Healthcare Ltd

Majesty Healthcare Ltd is a CQC-regulated home-care agency in Richmond.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Requires improvement |
| Well-led | Requires improvement |

Rating published: 16/04/2019

## Practical info

- Postcode: DL10 7EU
- Local authority: North Yorkshire
- Region: Yorkshire & Humberside
- City: Richmond
- Last CQC check: 16/Apr/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2025-05-03
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2025-05-03

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2025-05-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2025-05-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2025-05-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2025-05-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2025-05-03

### Other

- Finding
  - Evidence: The new owner demonstrated a commitment to provide person-centred, high-quality care and intends to recruit and train staff properly before providing care.
  - Published: 2025-05-03
- Finding
  - Evidence: Recruitment checks for staff were now being undertaken more systematically.
  - Published: 2025-05-03
- Finding
  - Evidence: Advice from health professionals was acted upon and made sure people received effective care.
  - Published: 2025-05-03
- Finding
  - Evidence: People were supported to eat and drink enough; the registered manager had previously been commended for the quality of the food they provided.
  - Published: 2025-05-03
- Finding
  - Evidence: The registered manager knew people very well and could describe safety measures in place.
  - Published: 2025-05-03
- Finding
  - Evidence: Staff followed good infection control practices using aprons, gloves and hand sanitiser.
  - Published: 2025-05-03
- Finding
  - Evidence: Medicines were stored, administered and recorded appropriately.
  - Published: 2025-05-03
- **communication_with_families** _(critical)_
  - Evidence: People were not informed of new management arrangements in a timely way. They did not have any time to make alternative arrangements when their care package was discontinued.
  - Published: 2025-05-03
- **complaints_handling** _(moderate)_
  - Evidence: The provider had a complaints policy and procedure in place however they had not always effectively addressed issues raised with them.
  - Published: 2025-05-03
- **person_centred_care** _(moderate)_
  - Evidence: People's needs and care preferences were not fully assessed and agreed with them before care was provided.
  - Published: 2025-05-03
- **leadership** _(critical)_
  - Evidence: People were not provided with sufficient information; they did not have sufficient time to plan new care packages. People received notice of termination with immediate effect.
  - Published: 2025-05-03
- **governance** _(critical)_
  - Evidence: The failure to notify CQC about an event that stops or may stop the provider from carrying on a regulated activity safely was a breach of Regulation 18 (2)(g).
  - Published: 2025-05-03
- **missed_or_late_visits** _(moderate)_
  - Evidence: One person reported timekeeping had not improved. The registered manager agreed this continued to be a problem.
  - Published: 2025-05-03

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2025-05-03
- Finding
  - Planning personalised care to meet people's needs, preferences, interests and give them choice and control
  - Published: 2025-05-03

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2025-05-03
- Finding
  - Using medicines safely
  - Published: 2025-05-03
- Finding
  - Staffing and recruitment
  - Published: 2025-05-03
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2025-05-03
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2025-05-03

### well_led

- Finding
  - Working in partnership with others
  - Published: 2025-05-03
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2025-05-03
- Finding
  - Planning and promoting person-centred, high-quality care and support; duty of candour
  - Published: 2025-05-03

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2471215401

HomeCare Compass is an independent guide and is not affiliated with the CQC.