# County Care Independent Living Ltd

County Care Independent Living Ltd is a CQC-regulated home-care agency in Woking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Good |

Rating published: 31/08/2023

## Practical info

- Postcode: GU21 2EP
- Registered manager: Pelling, Anya
- Local authority: Surrey
- Region: South East
- City: Woking
- Last CQC check: 31/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-31
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-31
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-08-31
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-31
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-31

### Other

- Finding
  - Evidence: Proactive safeguarding involvement including National Safeguarding Week events and multi-agency engagement.
  - Published: 2023-08-31
- Finding
  - Evidence: Staff felt valued, well-supported, and spoke positively about the organisation's culture and leadership.
  - Published: 2023-08-31
- Finding
  - Evidence: Accessible information standards met with easy-read materials and personalised communication formats.
  - Published: 2023-08-31
- Finding
  - Evidence: Community Skills Project enabling people to develop life skills, independence, and employment opportunities.
  - Published: 2023-08-31
- Finding
  - Evidence: Excellent partnership working with health and social care professionals, including timely discharge support and collaborative care planning.
  - Published: 2023-08-31
- Finding
  - Evidence: Outstanding responsiveness to individual needs, including adapting support flexibly day-to-day and matching staff to clients by personality.
  - Published: 2023-08-31
- Finding
  - Evidence: Effective governance and auditing systems with proactive learning from incidents and complaints.
  - Published: 2023-08-31
- Finding
  - Evidence: Strong staff recruitment, induction, training, and supervision processes ensuring competent, consistent care.
  - Published: 2023-08-31
- Finding
  - Evidence: Staff went above and beyond to prevent social isolation, including organising Christmas dinners and events for people without family support.
  - Published: 2023-08-31

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-31
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-31
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-08-31
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and take part in activities
  - Published: 2023-08-31

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-08-31
- Finding
  - Using medicines safely
  - Published: 2023-08-31
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2023-08-31
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-31
- Finding
  - Staffing and recruitment
  - Published: 2023-08-31

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-31
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2471029667

HomeCare Compass is an independent guide and is not affiliated with the CQC.