# Cura Care Limited

Cura Care Limited is a CQC-regulated home-care agency in Twickenham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 29/06/2023

## Practical info

- Postcode: TW1 3EH
- Registered manager: Mullins, Adrian
- Local authority: Richmond upon Thames
- Region: London
- City: Twickenham
- Last CQC check: 29/Jun/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Strong partnership working with healthcare professionals and community organisations such as Age UK and Richmond Good Neighbours.
  - Published: 2023-09-27
- Finding
  - Evidence: Effective infection prevention and control practices including regular audits and up-to-date PPE usage.
  - Published: 2023-09-27
- Finding
  - Evidence: Staff received 3-monthly supervision and annual appraisals, with regular staff meetings used as lessons learnt sessions.
  - Published: 2023-09-27
- Finding
  - Evidence: Comprehensive quality assurance system with key performance indicators and regular audits across multiple domains.
  - Published: 2023-09-27
- Finding
  - Evidence: Open and inclusive provider culture with clear lines of communication and staff accountability.
  - Published: 2023-09-27
- Finding
  - Evidence: Risk assessments integrated within care plans and regularly reviewed as people's needs changed.
  - Published: 2023-09-27
- Finding
  - Evidence: Medicines safely administered, regularly audited, and appropriately stored; staff training regularly updated.
  - Published: 2023-09-27
- Finding
  - Evidence: Robust recruitment procedure including scenario-based interviews, DBS checks, references, and a 3-month probationary period.
  - Published: 2023-09-27
- **complaints_handling** _(minor)_
  - Evidence: Some relatives said that they had not always received a satisfactory response to concerns they had made.
  - Published: 2023-09-27
- **communication_with_families** _(minor)_
  - Evidence: The admin is not great. We don't always get a response when we want to cancel a visit and people [staff] aren't made aware.
  - Published: 2023-09-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2469055225

HomeCare Compass is an independent guide and is not affiliated with the CQC.