# TLB24/7 Healthcare Ltd - DCA

*Operated by TLB 24/7 Healthcare Ltd.*

TLB24/7 Healthcare Ltd - DCA is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 02/08/2023

## Practical info

- Postcode: S60 1AP
- Registered manager: Tawana, Rutendo
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 02/Aug/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: The service improved from Requires Improvement to Good since the last inspection in August 2021.
  - Published: 2025-03-26
- Finding
  - Evidence: The management team was described as approachable, responsive and kept relatives informed.
  - Published: 2025-03-26
- Finding
  - Evidence: Accidents and incidents were recorded, analysed and reviewed to ensure lessons were learnt.
  - Published: 2025-03-26
- Finding
  - Evidence: Health care professionals praised the service highly, noting carers go above and beyond and empower clients.
  - Published: 2025-03-26
- Finding
  - Evidence: Quality monitoring systems were effective and had identified areas for improvement, which were being addressed.
  - Published: 2025-03-26
- Finding
  - Evidence: Recruitment practices were safe with all pre-employment checks including DBS completed.
  - Published: 2025-03-26
- Finding
  - Evidence: Medication was administered safely; staff had completed medicines training and competency assessments.
  - Published: 2025-03-26
- Finding
  - Evidence: Safeguarding systems were effective; the registered manager kept records of concerns and monitored outcomes.
  - Published: 2025-03-26
- Finding
  - Evidence: People felt safe and were happy with the care provided; staff were described as lovely, friendly and respectful.
  - Published: 2025-03-26
- **staff_competency** _(minor)_
  - Evidence: Relatives had concerns about meal provision, that staff did not always know how to use the microwave or cooker.
  - Published: 2025-03-26
- **staffing_levels** _(minor)_
  - Evidence: Some staff felt there was times when they didn't have enough time between calls.
  - Published: 2025-03-26
- **record_keeping** _(minor)_
  - Evidence: Relatives told us they were frustrated with the electronic daily records, as they could not access them.
  - Published: 2025-03-26
- **governance** _(minor)_
  - Evidence: We recommend the provider monitors the newly implemented documentation to ensure it is embedded into practice.
  - Published: 2025-03-26
- **medication_management** _(minor)_
  - Evidence: The provider had identified some areas for improvement as part of their quality monitoring and were in the process of implementing new documentation.
  - Published: 2025-03-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2468860002

HomeCare Compass is an independent guide and is not affiliated with the CQC.