# DALO

*Operated by DALO Living & Travel Limited.*

DALO is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 26/01/2023

## Practical info

- Postcode: N11 1EE
- Registered manager: Oyekunle, Lateefat
- Local authority: Barnet
- Region: London
- City: London
- Last CQC check: 26/Jan/2023 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-01-26
- Finding
  - Staff working with other agencies; Supporting people to live healthier lives and access healthcare
  - Published: 2023-01-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-01-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-01-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-01-26

### Other

- Finding
  - Evidence: Good working partnerships with health and social care professionals to promote positive outcomes
  - Published: 2023-01-26
- Finding
  - Evidence: Care plans reflected people's diverse needs including religious and cultural requirements
  - Published: 2023-01-26
- Finding
  - Evidence: Effective quality assurance processes including audits of medicines, daily notes, and infection control
  - Published: 2023-01-26
- Finding
  - Evidence: Strong safeguarding culture with staff able to identify and report concerns appropriately
  - Published: 2023-01-26
- Finding
  - Evidence: Relatives expressed high confidence in the registered manager and the overall running of the service
  - Published: 2023-01-26
- Finding
  - Evidence: Staff received regular supervision, spot checks, and competency checks for medicines management
  - Published: 2023-01-26
- Finding
  - Evidence: Low staff turnover ensured consistent care from staff who knew people well
  - Published: 2023-01-26
- Finding
  - Evidence: Risk assessments were comprehensive, regularly reviewed, and maximised people's independence
  - Published: 2023-01-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-01-26
- Finding
  - Preventing and controlling infection
  - Published: 2023-01-26
- Finding
  - Using medicines safely
  - Published: 2023-01-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-01-26
- Finding
  - Staffing and recruitment
  - Published: 2023-01-26
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-01-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-01-26
- Finding
  - Continuous learning and improving care
  - Published: 2023-01-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-01-26
- Finding
  - Duty of candour; managers and staff clear about roles, quality performance, risks and regulatory requirements
  - Published: 2023-01-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2466755726

HomeCare Compass is an independent guide and is not affiliated with the CQC.