# Potens Dorset Domicilary Care Agency

*Operated by Potensial Limited.*

Potens Dorset Domicilary Care Agency is a CQC-regulated home-care agency in Broadstone.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/12/2022

## Practical info

- Postcode: BH18 9HT
- Registered manager: Jankowski, Penelope
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Broadstone
- Last CQC check: 21/Dec/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Service actively supported people to re-engage with community activities following COVID-19 restrictions.
  - Published: 2022-12-21
- Finding
  - Evidence: Manager demonstrated good understanding of duty of candour and regulatory requirements.
  - Published: 2022-12-21
- Finding
  - Evidence: Staff spoke positively about the culture, describing it as hardworking, caring, and supportive.
  - Published: 2022-12-21
- Finding
  - Evidence: Post-incident reviews and learning were embedded, with changes to procedures shared with staff.
  - Published: 2022-12-21
- Finding
  - Evidence: Robust recruitment process including DBS checks and one-page profiles for new/agency staff.
  - Published: 2022-12-21
- Finding
  - Evidence: Accessible information including Easy Read complaints procedures was available to people.
  - Published: 2022-12-21
- Finding
  - Evidence: Person-centred care plans were up to date, detailed, and co-produced with people and their relatives.
  - Published: 2022-12-21
- Finding
  - Evidence: Medicines were administered safely with complete records, timely administration, and ongoing competency checks for staff.
  - Published: 2022-12-21
- Finding
  - Evidence: People felt safe and relatives confirmed family members were safe and happy in the service.
  - Published: 2022-12-21
- **governance** _(moderate)_
  - Evidence: At the time of our inspection there was not a registered manager in post. A new manager had submitted an application to register with us.
  - Published: 2022-12-21
- **leadership** _(moderate)_
  - Evidence: There has been a number of managers over the last 3 years. Sometimes I haven't known who's in charge on a day to day basis.
  - Published: 2022-12-21

### responsive

- Finding
  - End of life care and support
  - Published: 2022-12-21
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-12-21
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2022-12-21
- Finding
  - Meeting people's communication needs
  - Published: 2022-12-21
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2022-12-21

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2022-12-21
- Finding
  - Using medicines safely
  - Published: 2022-12-21
- Finding
  - Staffing and recruitment
  - Published: 2022-12-21
- Finding
  - Assessing risk, safety monitoring and management; Learning lessons when things go wrong
  - Published: 2022-12-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-21

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2022-12-21
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-21
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-21
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2465235849

HomeCare Compass is an independent guide and is not affiliated with the CQC.