# Apple Homecare Limited

Apple Homecare Limited is a CQC-regulated home-care agency in Norwich.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 17/05/2022

## Practical info

- Postcode: NR6 6HX
- Registered manager: Slack, Victoria
- Local authority: Norfolk
- Region: East
- City: Norwich
- Last CQC check: 17/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Promotion of independence
  - Published: 2024-10-22
- Finding
  - Involvement in care decisions
  - Published: 2024-10-22
- Finding
  - Compassion, dignity and respect
  - Published: 2024-10-22

### effective

- Finding
  - Support with eating, drinking and healthcare
  - Published: 2024-10-22
- Finding
  - Mental Capacity Act compliance
  - Published: 2024-10-22
- Finding
  - Staff supervision and appraisal
  - Published: 2024-10-22
- Finding
  - Staff training
  - Published: 2024-10-22
- Finding
  - Holistic needs assessment and care planning
  - Published: 2024-10-22

### Other

- Finding
  - Evidence: Good use of MUST tool and fluid intake charts for people at nutritional risk.
  - Published: 2024-10-22
- Finding
  - Evidence: Staff maintained good infection control practices.
  - Published: 2024-10-22
- Finding
  - Evidence: Complaints were appropriately investigated and responded to; 26 compliments received in the year.
  - Published: 2024-10-22
- Finding
  - Evidence: Service organised monthly social events to prevent isolation and supported people's emotional wellbeing.
  - Published: 2024-10-22
- Finding
  - Evidence: The registered manager fostered an open, inclusive and supportive culture with active community involvement.
  - Published: 2024-10-22
- Finding
  - Evidence: People and relatives reported high satisfaction with the service and felt safe.
  - Published: 2024-10-22
- Finding
  - Evidence: Staff worked effectively with healthcare professionals to ensure people received appropriate support.
  - Published: 2024-10-22
- Finding
  - Evidence: Sufficient staffing levels maintained with supervisors and registered manager providing cover when needed.
  - Published: 2024-10-22

### responsive

- Finding
  - Involvement in assessment
  - Published: 2024-10-22
- Finding
  - Complaints handling
  - Published: 2024-10-22
- Finding
  - End of life care planning
  - Published: 2024-10-22
- Finding
  - Person-centred care planning
  - Published: 2024-10-22

### safe

- Finding
  - Infection control
  - Published: 2024-10-22
- Finding
  - Staffing levels and recruitment
  - Published: 2024-10-22
- Finding
  - Safeguarding referrals and reporting
  - Published: 2024-10-22
- Finding
  - Risk assessment and mitigation
  - Published: 2024-10-22
- Finding
  - Medicines management and administration
  - Published: 2024-10-22

### well_led

- Finding
  - Partnership working and community involvement
  - Published: 2024-10-22
- Finding
  - Staff engagement and feedback
  - Published: 2024-10-22
- Finding
  - Organisational culture and leadership
  - Published: 2024-10-22
- Finding
  - Record keeping and management
  - Published: 2024-10-22
- Finding
  - Governance and quality assurance systems
  - Published: 2024-10-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2458396415

HomeCare Compass is an independent guide and is not affiliated with the CQC.