# Candlelight Homecare Services Wimborne Area Office

*Operated by Candlelight Homecare Services Limited.*

Candlelight Homecare Services Wimborne Area Office is a CQC-regulated home-care agency in Wimborne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 22/08/2024

## Practical info

- Postcode: BH21 3AA
- Registered manager: Buckler, Cheree
- Local authority: Bournemouth, Christchurch and Poole
- Region: South West
- City: Wimborne
- Last CQC check: 22/Aug/2024 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Duty of candour understood and CQC notification requirements met by registered manager and nominated individual.
  - Published: 2023-04-12
- Finding
  - Evidence: People felt safe; over 90% satisfaction in 2022 annual survey.
  - Published: 2023-04-12
- Finding
  - Evidence: Electronic MAR system allowing immediate medication updates following GP or pharmacist advice.
  - Published: 2023-04-12
- Finding
  - Evidence: Approachable and supportive registered manager and management team praised by people, relatives, and staff.
  - Published: 2023-04-12
- Finding
  - Evidence: Positive staff culture with high morale; staff felt valued, supported, and proud to work for the service.
  - Published: 2023-04-12
- Finding
  - Evidence: Strong recruitment processes including DBS checks, references, induction, shadow shifts, and competency assessments.
  - Published: 2023-04-12
- Finding
  - Evidence: Sufficient staffing levels with continuity of care as an ongoing focus and dedicated visit co-ordinator.
  - Published: 2023-04-12
- Finding
  - Evidence: Robust infection prevention and control procedures with adequate PPE supplies confirmed by people and relatives.
  - Published: 2023-04-12
- **record_keeping** _(moderate)_
  - Evidence: Completed medicine administration records (MAR) were not visible to staff who were responsible for daily oversight of care visits.
  - Published: 2023-04-12
- **incident_learning** _(minor)_
  - Evidence: Learning from incidents was not always shared within the service and providers locations.
  - Published: 2023-04-12
- **care_planning** _(moderate)_
  - Evidence: Instructions on safe ways of working to reduce or eliminate risks were not always documented. The information did not always inform care planning and was not always personalised.
  - Published: 2023-04-12
- **medication_management** _(moderate)_
  - Evidence: Medicines assessments and instructions were not always detailed and in place for staff to follow. Guidance had not been created to ensure medicines taken 'as required' were offered consistently.
  - Published: 2023-04-12
- **governance** _(critical)_
  - Evidence: Quality assurance systems were either not in place or did not operate effectively. Audits and planned monitoring were not in place and therefore had not identified the shortfalls found within the inspection.
  - Published: 2023-04-12

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-04-12
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-04-12
- Finding
  - Staffing and recruitment
  - Published: 2023-04-12
- Finding
  - Using medicines safely
  - Published: 2023-04-12
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-04-12

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-04-12
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-04-12
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-04-12
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-04-12

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-245728932

HomeCare Compass is an independent guide and is not affiliated with the CQC.