# ICRIT Healthcare

*Operated by ICRIT Healthcare Limited.*

ICRIT Healthcare is a CQC-regulated home-care agency in Bolton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/10/2019

## Practical info

- Postcode: BL6 5PP
- Registered manager: Chuma, Jefter
- Local authority: Bolton
- Region: North West
- City: Bolton
- Last CQC check: 23/Oct/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Cultural and religious needs
  - Published: 2022-09-08
- Finding
  - Communication and involvement in decisions
  - Published: 2022-09-08
- Finding
  - Dignity, respect and person-centred approach
  - Published: 2022-09-08

### effective

- Finding
  - Assessment and care planning
  - Published: 2022-09-08
- Finding
  - Mental Capacity Act compliance and consent
  - Published: 2022-09-08
- Finding
  - Supervision and appraisal
  - Published: 2022-09-08
- Finding
  - Staff training and induction
  - Published: 2022-09-08

### Other

- Finding
  - Evidence: High satisfaction levels reported in service user survey.
  - Published: 2022-09-08
- Finding
  - Evidence: Service working within Mental Capacity Act 2005 principles; consent obtained from people.
  - Published: 2022-09-08
- Finding
  - Evidence: Lessons learned from incidents shared with team and recorded in meeting minutes.
  - Published: 2022-09-08
- Finding
  - Evidence: Accessible Information Standard met, including translation of care plan into a person's first language.
  - Published: 2022-09-08
- Finding
  - Evidence: Complaints policy in place with documented investigations and outcome letters.
  - Published: 2022-09-08
- Finding
  - Evidence: Care plans personalised and holistic, including cultural, religious and communication needs.
  - Published: 2022-09-08
- Finding
  - Evidence: Supervision provided regularly and staff reported benefitting from it.
  - Published: 2022-09-08
- Finding
  - Evidence: People felt safe and reported staff were caring, kind, and not rushed.
  - Published: 2022-09-08
- Finding
  - Evidence: Risk assessments completed and regularly reviewed across all care plan areas.
  - Published: 2022-09-08
- Finding
  - Evidence: Staff recruited safely with all pre-employment checks completed before starting work.
  - Published: 2022-09-08
- Finding
  - Evidence: Medicines managed safely with no gaps in MAR charts and timely audit follow-up.
  - Published: 2022-09-08
- Finding
  - Evidence: Significant improvements in staff training since last inspection; service no longer in breach of staffing regulations.
  - Published: 2022-09-08

### responsive

- Finding
  - End of life care
  - Published: 2022-09-08
- Finding
  - Complaints handling
  - Published: 2022-09-08
- Finding
  - Personalised care planning and review
  - Published: 2022-09-08

### safe

- Finding
  - Infection control
  - Published: 2022-09-08
- Finding
  - Safeguarding knowledge and procedures
  - Published: 2022-09-08
- Finding
  - Staffing levels and recruitment
  - Published: 2022-09-08
- Finding
  - Medicines management
  - Published: 2022-09-08
- Finding
  - Moving and handling practice not always followed agreed risk assessments
  - Published: 2022-09-08

### well_led

- Finding
  - Leadership and management culture
  - Published: 2022-09-08
- Finding
  - CQC statutory notifications
  - Published: 2022-09-08
- Finding
  - Governance and audit systems
  - Published: 2022-09-08

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2456551625

HomeCare Compass is an independent guide and is not affiliated with the CQC.