# Desire Care - Burton

*Operated by Mr Johnson Gyamfi Amoo.*

Desire Care - Burton is a CQC-regulated home-care agency in Burton-on-trent.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 19/08/2025

## Practical info

- Postcode: DE14 2ND
- Local authority: Staffordshire
- Region: West Midlands
- City: Burton-on-trent
- Last CQC check: 19/Aug/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: People and relatives involved through questionnaires and feedback
  - Published: 2022-05-24
- Finding
  - Evidence: Staff training and competencies checked regularly with spot checks
  - Published: 2022-05-24
- Finding
  - Evidence: Open, person-centred culture and supportive management
  - Published: 2022-05-24
- Finding
  - Evidence: Partnership working with other professionals evident in care folders
  - Published: 2022-05-24
- Finding
  - Evidence: Medicines administered as prescribed and MARs regularly audited
  - Published: 2022-05-24
- Finding
  - Evidence: Safe recruitment with DBS and pre-employment checks completed
  - Published: 2022-05-24
- Finding
  - Evidence: Relatives felt people were safe and staff generally arrived on time
  - Published: 2022-05-24
- Finding
  - Evidence: Staff wore appropriate PPE to reduce risk of cross contamination
  - Published: 2022-05-24
- Finding
  - Evidence: Care plans were detailed and person-centred
  - Published: 2022-05-24
- Finding
  - Evidence: Governance systems were effective in monitoring and mitigating risks to people
  - Published: 2022-05-24
- **infection_control** _(minor)_
  - Evidence: not all staff were consistently following the COVID-19 daily testing guidance
  - Published: 2022-05-24

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-24
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-24
- Finding
  - Using medicines safely
  - Published: 2022-05-24
- Finding
  - Staffing and recruitment
  - Published: 2022-05-24
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-05-24
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-05-24

### well_led

- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-05-24
- Finding
  - Clarity of roles, quality performance, risks and regulatory requirements
  - Published: 2022-05-24
- Finding
  - Duty of candour and partnership working
  - Published: 2022-05-24
- Finding
  - Promoting a positive, person-centred culture and continuous learning
  - Published: 2022-05-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2453037944

HomeCare Compass is an independent guide and is not affiliated with the CQC.