# DCAS Direct Personnel Limited

DCAS Direct Personnel Limited is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 09/07/2019

## Practical info

- Postcode: N15 4RY
- Registered manager: James, Donya
- Local authority: Haringey
- Region: London
- City: London
- Last CQC check: 09/Jul/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Equality, diversity and cultural needs
  - Published: 2021-10-30
- Finding
  - Continuity of care and person-centred approach
  - Published: 2021-10-30
- Finding
  - Kindness, dignity and respect
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and hydration
  - Published: 2021-10-30
- Finding
  - Needs assessment
  - Published: 2021-10-30
- Finding
  - Consent and Mental Capacity Act
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Sufficient staffing numbers maintained with contingency arrangements for absences
  - Published: 2021-10-30
- Finding
  - Evidence: Management described as approachable and responsive by people, relatives and staff
  - Published: 2021-10-30
- Finding
  - Evidence: Provider worked with other organisations and national domiciliary care bodies to learn best practice
  - Published: 2021-10-30
- Finding
  - Evidence: People's end of life care wishes were recorded in care plans
  - Published: 2021-10-30
- Finding
  - Evidence: Staff treated people with dignity and respect and supported cultural, religious and gender preferences
  - Published: 2021-10-30
- Finding
  - Evidence: People received continuity of care from the same staff members, some for over two years
  - Published: 2021-10-30
- Finding
  - Evidence: Provider followed safe recruitment procedures including DBS checks, references and identity checks
  - Published: 2021-10-30
- Finding
  - Evidence: Staff knew safeguarding procedures and could describe types and signs of abuse
  - Published: 2021-10-30
- Finding
  - Evidence: People felt safe with staff and reported staff arrived on time and never missed care visits
  - Published: 2021-10-30
- **person_centred_care** _(minor)_
  - Evidence: The care plans were detailed and included information on people's background but did not include their likes and dislikes.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: some people's daily care notes had minimal information and exactly same description of how they had been supported across weeks
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Personalised care planning
  - Published: 2021-10-30

### safe

- Finding
  - Infection control
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and culture
  - Published: 2021-10-30
- Finding
  - Feedback and engagement
  - Published: 2021-10-30
- Finding
  - Governance and quality assurance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2452557128

HomeCare Compass is an independent guide and is not affiliated with the CQC.