# Home Instead Senior Care

*Operated by Assured Lifestyle Limited.*

Home Instead Senior Care is a CQC-regulated home-care agency in Sutton Coldfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 22/04/2023

## Practical info

- Postcode: B73 5UE
- Registered manager: Brannon, Lisa
- Local authority: Birmingham
- Region: West Midlands
- City: Sutton Coldfield
- Last CQC check: 22/Apr/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Provider worked effectively in partnership with health and social care agencies.
  - Published: 2023-04-22
- Finding
  - Evidence: Open and transparent culture; all staff felt valued and well supported.
  - Published: 2023-04-22
- Finding
  - Evidence: Person-centred care plans with risk assessments reviewed regularly and co-produced with people and families.
  - Published: 2023-04-22
- Finding
  - Evidence: Incidents recorded, investigated, reviewed and learning shared with staff.
  - Published: 2023-04-22
- Finding
  - Evidence: Effective infection control processes with PPE provided and used consistently.
  - Published: 2023-04-22
- Finding
  - Evidence: Medication administered safely with staff competencies reviewed by managers.
  - Published: 2023-04-22
- Finding
  - Evidence: No missed or late calls reported; staff arrived on time and stayed for the allocated duration.
  - Published: 2023-04-22
- Finding
  - Evidence: People felt safe and staff demonstrated clear knowledge of safeguarding reporting procedures.
  - Published: 2023-04-22
- **governance** _(moderate)_
  - Evidence: The nominated individual was developing quality assurance systems to give them consistent oversight of their service. The new processes needed time to become embedded.
  - Published: 2023-04-22
- **leadership** _(moderate)_
  - Evidence: The provider did not have a registered manager in post. The nominated individual had recently appointed a new manager.
  - Published: 2023-04-22
- **governance** _(critical)_
  - Evidence: One recent safeguarding incident had been reported by the provider to the local authority. However, the nominated individual had not informed CQC.
  - Published: 2023-04-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2448863376

HomeCare Compass is an independent guide and is not affiliated with the CQC.