# Monahen Care

*Operated by Monahen Care and Support Limited.*

Monahen Care is a CQC-regulated home-care agency in Pershore.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 19/05/2022

## Practical info

- Postcode: WR10 1BJ
- Registered manager: Chindodo, Rosemary
- Local authority: Worcestershire
- Region: West Midlands
- City: Pershore
- Last CQC check: 19/May/2022 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express views; respecting privacy, dignity and independence
  - Published: 2022-05-19
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2022-05-19

### effective

- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-05-19
- Finding
  - Staff work with other agencies; supporting access to healthcare
  - Published: 2022-05-19
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2022-05-19
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-05-19

### Other

- Finding
  - Evidence: Effective governance, audits and quality assurance systems
  - Published: 2022-05-19
- Finding
  - Evidence: Care delivered in line with the Mental Capacity Act with respect for choice and dignity
  - Published: 2022-05-19
- Finding
  - Evidence: Open, transparent leadership with awareness of duty of candour
  - Published: 2022-05-19
- Finding
  - Evidence: No missed or late care calls; monitoring system alerts manager if staff late
  - Published: 2022-05-19
- Finding
  - Evidence: Staff trained in safeguarding, MCA, medicines and infection prevention/control
  - Published: 2022-05-19
- Finding
  - Evidence: Safe recruitment processes including DBS, reference and identity checks
  - Published: 2022-05-19
- Finding
  - Evidence: Person-centred care plans with detailed individual risk assessments
  - Published: 2022-05-19
- **governance** _(minor)_
  - Evidence: feedback was, to date, informal and verbally gathered from people and their relatives. However, they realised a formal feedback recording system was needed
  - Published: 2022-05-19
- **staffing_levels** _(minor)_
  - Evidence: they currently only had one member of care staff and used agency staff to support some of the calls
  - Published: 2022-05-19

### responsive

- Finding
  - End of life care and support
  - Published: 2022-05-19
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2022-05-19
- Finding
  - Supporting people to develop and maintain relationships
  - Published: 2022-05-19
- Finding
  - Meeting people's communication needs
  - Published: 2022-05-19
- Finding
  - Planning personalised care to ensure choice and control
  - Published: 2022-05-19

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-05-19
- Finding
  - Preventing and controlling infection
  - Published: 2022-05-19
- Finding
  - Using medicines safely
  - Published: 2022-05-19
- Finding
  - Staffing and recruitment
  - Published: 2022-05-19
- Finding
  - Systems and processes to safeguard people from the risk of abuse; assessing risk
  - Published: 2022-05-19

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-05-19
- Finding
  - Engaging and involving people, public and staff
  - Published: 2022-05-19
- Finding
  - Duty of candour and transparency
  - Published: 2022-05-19
- Finding
  - Managers and staff clear about roles, quality, risks and regulatory requirements
  - Published: 2022-05-19
- Finding
  - Promoting a positive, person-centred culture
  - Published: 2022-05-19

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2445161375

HomeCare Compass is an independent guide and is not affiliated with the CQC.