# Time to Care Specialist Support Services Limited

Time to Care Specialist Support Services Limited is a CQC-regulated home-care agency in Alnwick.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: NE66 2GD
- Registered manager: Simpson, Rosalind
- Local authority: Northumberland
- Region: North East
- City: Alnwick
- Last CQC check: 30/Mar/2026 - 00:00

## Inspection findings

### caring

- Finding
  - Involvement in care
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-03
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-08-03
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-03
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-08-03
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-08-03
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Nutrition and healthcare access
  - Published: 2021-10-30
- Finding
  - Staff training records
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Partnership working with external agencies including behaviour management teams, dieticians and speech and language teams, with strategies recorded in individual support plans.
  - Published: 2023-08-03
- Finding
  - Evidence: Robust governance including quality audits, statutory notifications, duty of candour policy, business contingency plans, and easy-read surveys for service user feedback.
  - Published: 2023-08-03
- Finding
  - Evidence: Mental Capacity Act compliance evidenced through up-to-date policies, staff training, and best interest decisions recorded in support plans.
  - Published: 2023-08-03
- Finding
  - Evidence: Strong positive culture with staff retention and wellbeing scheme; HR manager conducted weekly check-in calls with new staff; staff spoke passionately about their roles.
  - Published: 2023-08-03
- Finding
  - Evidence: Staff completed the Care Certificate and received condition-specific training (e.g. epilepsy, mobility equipment); multidisciplinary weekly meetings with learning disability nurses, SALT and positive behaviour support teams.
  - Published: 2023-08-03
- Finding
  - Evidence: Needs assessed before care commenced, with support plans covering physical health, oral health, mobility, finances and behaviours, reviewed every 6 months with service user and family involvement.
  - Published: 2023-08-03

### responsive

- Finding
  - Activities and social needs
  - Published: 2021-10-30
- Finding
  - Care planning and review
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30

### safe

- Finding
  - Incident notification
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-03
- Finding
  - Continuous learning and improving care
  - Published: 2023-08-03
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-08-03
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-03
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2023-08-03
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-08-03
- Finding
  - Leadership and management
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30
- Finding
  - Registration compliance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2442752938

HomeCare Compass is an independent guide and is not affiliated with the CQC.