# Complesso Healthcare Solutions

*Operated by Complesso Ltd.*

Complesso Healthcare Solutions is a CQC-regulated home-care agency in Wolverhampton.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: WV2 1BH
- Registered manager: Mills, Karen
- Local authority: Wolverhampton
- Region: West Midlands
- City: Wolverhampton
- Last CQC check: 20/Oct/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality monitoring systems in place including safeguarding, complaints, incidents and accidents records
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager accessible, supportive, and conducted competency checks and home visits
  - Published: 2020-01-29
- Finding
  - Evidence: Staff encouraged people's independence and promoted dignity and privacy
  - Published: 2020-01-29
- Finding
  - Evidence: People and relatives involved in planning and reviewing care
  - Published: 2020-01-29
- Finding
  - Evidence: Care records personalised to reflect people's preferences, interests and health needs
  - Published: 2020-01-29
- Finding
  - Evidence: People supported to maintain healthy diet and make their own food choices
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood and applied Mental Capacity Act principles, seeking consent before providing support
  - Published: 2020-01-29
- Finding
  - Evidence: Staff supported people to take medicines safely and registered manager completed audit checks
  - Published: 2020-01-29
- Finding
  - Evidence: Appropriate pre-employment checks including DBS completed for all staff
  - Published: 2020-01-29
- Finding
  - Evidence: Risk assessments carried out and reviewed promptly when new or changed risks identified
  - Published: 2020-01-29
- Finding
  - Evidence: Staff knowledgeable about safeguarding and knew how to recognise and report potential abuse
  - Published: 2020-01-29
- Finding
  - Evidence: Staff felt well supported, with supervision sessions, team meetings and an approachable management team.
  - Published: 2019-08-28
- Finding
  - Evidence: The Accessible Information Standard was met and people's communication needs were addressed.
  - Published: 2019-08-28
- Finding
  - Evidence: People had access to healthcare professionals and were supported by a range of specialists including epilepsy nurse specialists and speech and language therapists.
  - Published: 2019-08-28
- Finding
  - Evidence: Care plans were personalised, detailed and regularly updated with involvement from people and relatives.
  - Published: 2019-08-28
- Finding
  - Evidence: People were treated with kindness, dignity and respect; staff knew people's preferences and backgrounds in detail.
  - Published: 2019-08-28
- Finding
  - Evidence: Medicines were managed safely with effective systems in place to store, administer and record medicines.
  - Published: 2019-08-28
- Finding
  - Evidence: Staff were specifically recruited for individuals based on skills, likes and dislikes, with people and relatives involved in the recruitment process.
  - Published: 2019-08-28
- Finding
  - Evidence: Risks to people's health and wellbeing were considered, assessed and regularly reviewed, including behaviour management plans developed with health professionals.
  - Published: 2019-08-28
- **incident_learning** _(moderate)_
  - Evidence: the provider was unable to evidence what action they had taken to avoid this happening again.
  - Published: 2019-08-28
- **governance** _(moderate)_
  - Evidence: it was unclear how these were used to drive improvements within people's home...There was no further follow up to this to show what the provider had done to reduce these behaviours.
  - Published: 2019-08-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2440773264

HomeCare Compass is an independent guide and is not affiliated with the CQC.