# Comfort Call Durham

*Operated by Comfort Call Limited.*

Comfort Call Durham is a CQC-regulated home-care agency in Peterlee.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/07/2023

## Practical info

- Postcode: SR8 2RR
- Registered manager: Stobbart, Lindsay
- Local authority: County Durham
- Region: North East
- City: Peterlee
- Last CQC check: 04/Jul/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Effective quality assurance processes including regular audits, spot checks, surveys and reviews.
  - Published: 2023-07-04
- Finding
  - Evidence: Registered manager described as approachable; staff passionate about their roles and person-centred care.
  - Published: 2023-07-04
- Finding
  - Evidence: Strong partnership working with GPs, speech and language therapists and the local authority to achieve positive outcomes.
  - Published: 2023-07-04
- Finding
  - Evidence: Accidents and incidents recorded, analysed for trends, and lessons shared with staff via electronic instant messaging.
  - Published: 2023-07-04
- Finding
  - Evidence: Medicines safely administered by trained and competent staff, with regular audits and no reported errors.
  - Published: 2023-07-04
- Finding
  - Evidence: Consistent staff teams allocated to geographic areas, with new staff introduced to people before providing care.
  - Published: 2023-07-04
- Finding
  - Evidence: People and relatives described staff as 'caring', 'gold standard' and 'outstanding', expressing high satisfaction with care received.
  - Published: 2023-07-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2440544962

HomeCare Compass is an independent guide and is not affiliated with the CQC.