# U&I Care Limited

U&I Care Limited is a CQC-regulated home-care agency in Warrington.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 08/08/2019

## Practical info

- Postcode: WA1 1XG
- Registered manager: Khan, Samia
- Local authority: Warrington
- Region: North West
- City: Warrington
- Last CQC check: 08/Aug/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2024-09-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2024-09-04

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2024-09-04
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2024-09-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-09-04
- Finding
  - Staff support; induction, training, skills and experience
  - Published: 2024-09-04
- Finding
  - Assessing people's needs and choices, delivering care in line with standards, guidance and the law
  - Published: 2024-09-04

### Other

- Finding
  - Evidence: Strong partnership working with health, social care professionals and other organisations
  - Published: 2024-09-04
- Finding
  - Evidence: Accessible information provided in multiple formats including Makaton, picture books and audio
  - Published: 2024-09-04
- Finding
  - Evidence: Service improved from previous Requires Improvement rating, resolving breaches of Regulations 17 and 19
  - Published: 2024-09-04
- Finding
  - Evidence: Medicines managed safely with regular senior staff audits and observation of practice
  - Published: 2024-09-04
- Finding
  - Evidence: Comprehensive risk assessments promoting positive risk-taking to enable people to experience new things
  - Published: 2024-09-04
- Finding
  - Evidence: Robust staff recruitment, induction and training processes including care certificate standards and competency assessment
  - Published: 2024-09-04
- Finding
  - Evidence: Effective use of a behavioural support psychologist to develop strategies and identify potential challenges early
  - Published: 2024-09-04
- Finding
  - Evidence: Strong positive culture with staff describing the service as family-like and expressing pride in their work
  - Published: 2024-09-04
- Finding
  - Evidence: Person-centred care with individualised support packages tailored to each person's likes, preferences and communication needs
  - Published: 2024-09-04

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-09-04
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2024-09-04
- Finding
  - Meeting people's communication needs
  - Published: 2024-09-04
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2024-09-04

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2024-09-04
- Finding
  - Preventing and controlling infection
  - Published: 2024-09-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2024-09-04
- Finding
  - Systems and processes to safeguard people from risk of abuse
  - Published: 2024-09-04
- Finding
  - Using medicines safely
  - Published: 2024-09-04
- Finding
  - Staffing and recruitment
  - Published: 2024-09-04

### well_led

- Finding
  - Continuous learning and improving care; Working in partnership with others
  - Published: 2024-09-04
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2024-09-04
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2024-09-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2024-09-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2440204563

HomeCare Compass is an independent guide and is not affiliated with the CQC.