# Caring Circle Limited

Caring Circle Limited is a CQC-regulated home-care agency in Nottingham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 16/11/2022

## Practical info

- Postcode: NG8 5AB
- Registered manager: Burnett, Daniel
- Local authority: Nottingham
- Region: East Midlands
- City: Nottingham
- Last CQC check: 16/Nov/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-11-16
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-11-16
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-11-16
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-11-16
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-11-16

### Other

- Finding
  - Evidence: Accidents and incidents were recorded, followed up and lessons learned shared with the staff team.
  - Published: 2022-11-16
- Finding
  - Evidence: Positive, person-centred culture with staff describing high job satisfaction and commitment to people's wellbeing.
  - Published: 2022-11-16
- Finding
  - Evidence: Registered manager was well thought of, accessible, and responded immediately to issues identified during inspection.
  - Published: 2022-11-16
- Finding
  - Evidence: Provider worked flexibly in partnership with health and social care professionals including social workers, occupational therapists and district nurses.
  - Published: 2022-11-16
- Finding
  - Evidence: Staff received induction, mandatory training, refresher training and one-to-one supervisions.
  - Published: 2022-11-16
- Finding
  - Evidence: Medicines administered safely with electronic MAR charts monitored by senior staff; staff competency in medicines administration was checked.
  - Published: 2022-11-16
- Finding
  - Evidence: People received care from a consistent staff team; carers arrived on time and stayed for the correct length of time.
  - Published: 2022-11-16
- Finding
  - Evidence: Improvements made to risk assessments and safety monitoring since last inspection; care and risk plans covered known risks such as falls, pressure wounds and moving and handling.
  - Published: 2022-11-16
- **governance** _(minor)_
  - Evidence: The new processes needed to be embedded and sustained over time.
  - Published: 2022-11-16
- **record_keeping** _(moderate)_
  - Evidence: The times care staff arrived and left people's homes could not be accurately overseen and a new system was due to start imminently.
  - Published: 2022-11-16
- **governance** _(moderate)_
  - Evidence: further strengthening was needed to ensure effective systems were in place to assess, monitor and review all key areas of the service. This included oversight of staff files, care files and training records
  - Published: 2022-11-16

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-11-16
- Finding
  - Preventing and controlling infection
  - Published: 2022-11-16
- Finding
  - Using medicines safely
  - Published: 2022-11-16
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-11-16
- Finding
  - Staffing and recruitment
  - Published: 2022-11-16
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-11-16

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-11-16
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-11-16
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2022-11-16
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-11-16
- Finding
  - Continuous learning and improving care
  - Published: 2022-11-16
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2022-11-16

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2438127431

HomeCare Compass is an independent guide and is not affiliated with the CQC.