# Pannonia Care

*Operated by Pannonia Care Limited.*

Pannonia Care is a CQC-regulated home-care agency in Woking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 04/07/2023

## Practical info

- Postcode: GU21 2ER
- Registered manager: Zuranyi, Timea
- Local authority: Surrey
- Region: South East
- City: Woking
- Last CQC check: 04/Jul/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-07-04
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-07-04

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2023-07-04
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-07-04
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-07-04
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2023-07-04
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-07-04

### Other

- Finding
  - Evidence: Detailed communication needs recorded in care plans, including non-verbal cues for one person.
  - Published: 2023-07-04
- Finding
  - Evidence: The registered manager had an up-to-date mandatory training record including infection control, MCA, safeguarding and food and nutrition.
  - Published: 2023-07-04
- Finding
  - Evidence: The registered manager produced a care plan for one person in their own language, demonstrating cultural inclusivity.
  - Published: 2023-07-04
- Finding
  - Evidence: People were supported to have maximum choice and control of their lives in the least restrictive way.
  - Published: 2023-07-04
- Finding
  - Evidence: Staff showed a caring and respectful approach and good relationships had been developed with people.
  - Published: 2023-07-04
- Finding
  - Evidence: People received person-centred care; registered manager was flexible in adapting call times and activities to individual preferences.
  - Published: 2023-07-04
- Finding
  - Evidence: People felt safe in staff hands and relatives confirmed staff wore personal protective equipment when needed.
  - Published: 2023-07-04
- Finding
  - Evidence: Risks to people had been identified and suitable guidance was in place to help reduce those risks.
  - Published: 2023-07-04
- **care_planning** _(minor)_
  - Evidence: There was a short history about 1 person in their care plan, but little other detail...the registered manager was unable to tell us the details of both of those agencies.
  - Published: 2023-07-04
- **staffing_levels** _(moderate)_
  - Evidence: A staff member had been employed without appropriate DBS checks being applied for.
  - Published: 2023-07-04
- **leadership** _(moderate)_
  - Evidence: The service lacked vision and appropriate planning for how good outcomes for people would be achieved.
  - Published: 2023-07-04

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-07-04
- Finding
  - Supporting people to develop and maintain relationships; support to follow interests and activities
  - Published: 2023-07-04
- Finding
  - Meeting people's communication needs
  - Published: 2023-07-04
- Finding
  - Planning personalised care to ensure people have choice and control; End of life care and support
  - Published: 2023-07-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-07-04
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2023-07-04
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-07-04
- Finding
  - Staffing and recruitment
  - Published: 2023-07-04
- Finding
  - Using medicines safely
  - Published: 2023-07-04

### well_led

- Finding
  - Engaging and involving people; duty of candour
  - Published: 2023-07-04
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-07-04
- Finding
  - Managers and staff being clear about their roles; quality performance, risks and regulatory requirements; Working in partnership; Continuous learning
  - Published: 2023-07-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2436619164

HomeCare Compass is an independent guide and is not affiliated with the CQC.