# Rotherham Regional Office

*Operated by Eden Supported Living Limited.*

Rotherham Regional Office is a CQC-regulated home-care agency in Rotherham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: S60 2PB
- Registered manager: Bird, Jodie
- Local authority: Rotherham
- Region: Yorkshire & Humberside
- City: Rotherham
- Last CQC check: 17/Jul/2025 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Mental Capacity Act and DoLS compliance embedded in care planning and assessment processes
  - Published: 2021-10-30
- Finding
  - Evidence: Electronic incident monitoring system enabling learning from accidents and untoward events
  - Published: 2021-10-30
- Finding
  - Evidence: ISO 9001:2008 quality management accreditation re-audited and maintained in July 2017
  - Published: 2021-10-30
- Finding
  - Evidence: Quality assurance systems including weekly and monthly checks on medication and financial transactions
  - Published: 2021-10-30
- Finding
  - Evidence: Regular supervision, appraisals and staff meetings supporting staff development
  - Published: 2021-10-30
- Finding
  - Evidence: Effective complaints procedure available in plain English and pictorial formats
  - Published: 2021-10-30
- Finding
  - Evidence: Person-centred support plans with detailed information about likes, dislikes, routines and individual preferences
  - Published: 2021-10-30
- Finding
  - Evidence: Comprehensive induction programme including shadowing, mandatory training and Care Certificate completion
  - Published: 2021-10-30
- Finding
  - Evidence: Robust recruitment procedures including face-to-face interviews, written references and DBS checks
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were described as caring, friendly and well-trained by relatives, with strong knowledge of individuals' needs and preferences
  - Published: 2021-10-30
- **staffing_levels** _(minor)_
  - Evidence: one relative said on the odd occasion their family member's one to one sessions with staff had been postponed due to lack of staff
  - Published: 2021-10-30
- **record_keeping** _(minor)_
  - Evidence: it was difficult to separate the concerns raised by people receiving personal care from those just receiving social support, which was not a regulated service
  - Published: 2021-10-30
- **governance** _(minor)_
  - Evidence: action plans did not always identify timescales for completion, who was responsible for ensuring the work was carried out, or when they had been completed
  - Published: 2021-10-30
- **medication_management** _(minor)_
  - Evidence: a topical cream had not been consistently recorded on the MAR...staff had occasionally failed to sign the MAR to evidence they had completed the information entered
  - Published: 2021-10-30
- Finding
  - Evidence: People supported to maintain friendships, hobbies, activities, and independence
  - Published: 2021-01-29
- Finding
  - Evidence: Staff received regular supervision every 6–8 weeks and felt well supported by management
  - Published: 2021-01-29
- Finding
  - Evidence: People consulted via satisfaction surveys, house meetings, and annual review questionnaires
  - Published: 2021-01-29
- Finding
  - Evidence: Complaints procedure available in easy read format and complaints were appropriately dealt with
  - Published: 2021-01-29
- Finding
  - Evidence: MCA 2005 and DoLS requirements were being met with staff trained and knowledgeable
  - Published: 2021-01-29
- Finding
  - Evidence: Person-centred support plans including pictures, keyworker system, and regular review meetings
  - Published: 2021-01-29
- Finding
  - Evidence: Medicines managed safely with locked storage, MAR sheets, and annual competency checks
  - Published: 2021-01-29
- Finding
  - Evidence: Robust staff recruitment system including DBS checks and probationary periods before permanent contracts
  - Published: 2021-01-29
- Finding
  - Evidence: Staff demonstrated clear understanding of safeguarding adults and appropriate reporting procedures
  - Published: 2021-01-29
- **incident_learning** _(minor)_
  - Evidence: The provider was also in the process of developing another system for recording and reporting significant events such as accidents, safeguarding and incidents.
  - Published: 2021-01-29
- **record_keeping** _(minor)_
  - Evidence: Team managers told us that no record of these audits were completed. However the provider felt the need to tighten up this process and are piloting a new auditing system in another area.
  - Published: 2021-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-243588196

HomeCare Compass is an independent guide and is not affiliated with the CQC.