# Foxglove Supported Living Limited

Foxglove Supported Living Limited is a CQC-regulated home-care agency in Hull.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/05/2020

## Practical info

- Postcode: HU7 4TD
- Registered manager: Kelsey, Emma
- Local authority: Kingston upon Hull, City of
- Region: Yorkshire & Humberside
- City: Hull
- Last CQC check: 23/May/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-05-23
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-05-23
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-05-23

### effective

- Finding
  - Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
  - Published: 2020-05-23
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-05-23
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-05-23
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-05-23
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-05-23

### Other

- Finding
  - Evidence: Staff were supported through regular supervisions, team meetings and training to maintain skills and knowledge.
  - Published: 2020-05-23
- Finding
  - Evidence: Effective working relationships with healthcare professionals and strong community links enabled people to be active community members.
  - Published: 2020-05-23
- Finding
  - Evidence: People's communication needs were met, with information provided in accessible formats such as easy read.
  - Published: 2020-05-23
- Finding
  - Evidence: Person-centred care plans were regularly reviewed and guided staff to support individual routines and preferences.
  - Published: 2020-05-23
- Finding
  - Evidence: People's healthcare needs were met in a timely way, with effective collaboration with relevant professionals.
  - Published: 2020-05-23
- Finding
  - Evidence: People were supported to access a wide variety of meaningful activities and maintain relationships with family and friends.
  - Published: 2020-05-23
- Finding
  - Evidence: Staff were kind, caring and had developed strong positive relationships with people, respecting their individuality and rights.
  - Published: 2020-05-23
- Finding
  - Evidence: People chose which staff supported them and when, with consistent small staff groups promoting continuity of care.
  - Published: 2020-05-23
- Finding
  - Evidence: People were kept safe from avoidable harm and abuse, with staff knowledgeable about risk management and positive behaviour support plans.
  - Published: 2020-05-23

### responsive

- Finding
  - End of life care and support
  - Published: 2020-05-23
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-05-23
- Finding
  - Meeting people's communication needs
  - Published: 2020-05-23
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation; support to follow interests and activities
  - Published: 2020-05-23
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-05-23

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2020-05-23
- Finding
  - Staffing and recruitment
  - Published: 2020-05-23
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2020-05-23
- Finding
  - Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
  - Published: 2020-05-23
- Finding
  - Using medicines safely
  - Published: 2020-05-23

### well_led

- Finding
  - Engaging and involving people using the service, the public and staff; Continuous learning and improving care
  - Published: 2020-05-23
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-05-23
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2020-05-23

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2434726991

HomeCare Compass is an independent guide and is not affiliated with the CQC.