# Services for Independent Living

Services for Independent Living is a CQC-regulated home-care agency in Leominster.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/04/2024

## Practical info

- Postcode: HR6 0LA
- Registered manager: Jones, Tara
- Local authority: Herefordshire, County of
- Region: West Midlands
- City: Leominster
- Last CQC check: 04/Apr/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity, and independence
  - Published: 2024-04-04
- Finding
  - Supporting people to express their views and be involved in decisions about their care
  - Published: 2024-04-04
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2024-04-04

### effective

- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2024-04-04
- Finding
  - Staff support: training, skills, and experience
  - Published: 2024-04-04
- Finding
  - Assessing people's needs in line with standards, guidance, and the law
  - Published: 2024-04-04
- Finding
  - Ensuring consent to care and treatment in line with the law
  - Published: 2024-04-04

### Other

- Finding
  - Evidence: People fully involved in care planning, reviews, and service improvement, with an open-door management policy.
  - Published: 2024-04-04
- Finding
  - Evidence: Infection control measures in place with PPE available and all staff trained in infection control.
  - Published: 2024-04-04
- Finding
  - Evidence: Effective partnership working with local councils, community groups, learning disability and SALT teams.
  - Published: 2024-04-04
- Finding
  - Evidence: Provider nominated as best place to work for two consecutive years; staff nominated for and won care awards.
  - Published: 2024-04-04
- Finding
  - Evidence: Strong person-centred care with communication passports, accessible information formats, and culturally sensitive support.
  - Published: 2024-04-04
- Finding
  - Evidence: Robust recruitment practices including HR manager oversight, DBS checks, and mandatory pre-employment training.
  - Published: 2024-04-04
- Finding
  - Evidence: Staff received regular supervision, spot checks, and appraisals, and felt well-supported and listened to by management.
  - Published: 2024-04-04
- Finding
  - Evidence: People and relatives described staff as friendly, kind, caring, helpful and polite, with numerous thank you cards received at the office.
  - Published: 2024-04-04
- **governance** _(minor)_
  - Evidence: Audits were carried out regularly by senior staff to monitor the service provided and assess where improvements were required. However, not all issues were captured through this process.
  - Published: 2024-04-04

### responsive

- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2024-04-04
- Finding
  - Supporting people to maintain relationships and avoid social isolation
  - Published: 2024-04-04
- Finding
  - Meeting people's communication needs
  - Published: 2024-04-04
- Finding
  - Planning personalised care to ensure choice, control and meeting needs
  - Published: 2024-04-04

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2024-04-04
- Finding
  - Systems and processes to safeguard people from abuse
  - Published: 2024-04-04
- Finding
  - Using medicines safely
  - Published: 2024-04-04
- Finding
  - Staffing and recruitment
  - Published: 2024-04-04
- Finding
  - Incidents and accidents investigated and lessons learned
  - Published: 2024-04-04

### well_led

- Finding
  - Working in partnership with others
  - Published: 2024-04-04
- Finding
  - Duty of candour: being open and honest when things go wrong
  - Published: 2024-04-04
- Finding
  - Engaging and involving people and staff, considering equality characteristics
  - Published: 2024-04-04
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2024-04-04
- Finding
  - Continuous learning and improvement
  - Published: 2024-04-04

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-243372884

HomeCare Compass is an independent guide and is not affiliated with the CQC.