# Nurtrio

*Operated by Nurtrio Limited.*

Nurtrio is a CQC-regulated home-care agency in Grimsby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Requires improvement |
| Safe | Requires improvement |
| Effective | Requires improvement |
| Caring | Requires improvement |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 13/06/2023

## Practical info

- Postcode: DN32 0LT
- Registered manager: Brown, Donna
- Local authority: North East Lincolnshire
- Region: Yorkshire & Humberside
- City: Grimsby
- Last CQC check: 13/Jun/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-06-22
- Finding
  - Ensuring people are well treated and supported, respecting equality and diversity
  - Published: 2023-06-22

### effective

- Finding
  - Supporting people to live healthier lives and access healthcare services
  - Published: 2023-06-22
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-06-22
- Finding
  - Assessing people's needs and choices; delivering care in line with standards
  - Published: 2023-06-22
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2023-06-22
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-06-22

### Other

- Finding
  - Evidence: The service regularly worked in partnership with other health and social care professionals.
  - Published: 2023-06-22
- Finding
  - Evidence: People and relatives received newsletters and regular updates about the service.
  - Published: 2023-06-22
- Finding
  - Evidence: The provider demonstrated an open and transparent approach and understood their responsibilities under the duty of candour.
  - Published: 2023-06-22
- Finding
  - Evidence: People were encouraged to undertake voluntary work and vocational courses in line with their wishes.
  - Published: 2023-06-22
- Finding
  - Evidence: Infection prevention and control practices were in place with appropriate use of PPE.
  - Published: 2023-06-22
- Finding
  - Evidence: Staff had good awareness, skills and understanding of individual communication needs.
  - Published: 2023-06-22
- Finding
  - Evidence: People were supported to attend annual health checks, screening, and primary care services.
  - Published: 2023-06-22
- Finding
  - Evidence: Recruitment systems were robust and ensured the right people were recruited, including full employment checks before staff started work.
  - Published: 2023-06-22
- **record_keeping** _(moderate)_
  - Evidence: Staff in one accommodation told us they did not know who was subject to a Deprivation of their Liberty in the community and there was no paperwork within the care files.
  - Published: 2023-06-22
- **leadership** _(moderate)_
  - Evidence: Staff did not always feel able to raise concerns and did not feel valued by senior managers. 'If we raise anything they [senior managers] shut you down'.
  - Published: 2023-06-22
- **person_centred_care** _(moderate)_
  - Evidence: The provider did not ensure people and their relatives were involved in decisions about their care and restrictions were placed on people without their involvement.
  - Published: 2023-06-22

### responsive

- Finding
  - End of life care
  - Published: 2023-06-22
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-06-22
- Finding
  - Meeting people's communication needs
  - Published: 2023-06-22
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-06-22

### safe

- Finding
  - Preventing and controlling infection
  - Published: 2023-06-22
- Finding
  - Learning lessons when things go wrong; safeguarding
  - Published: 2023-06-22
- Finding
  - Staffing and recruitment
  - Published: 2023-06-22
- Finding
  - Using medicines safely
  - Published: 2023-06-22
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-06-22

### well_led

- Finding
  - Engaging people, public and staff; working in partnership
  - Published: 2023-06-22
- Finding
  - Duty of candour
  - Published: 2023-06-22
- Finding
  - Governance, learning and person-centred culture
  - Published: 2023-06-22

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2432975676

HomeCare Compass is an independent guide and is not affiliated with the CQC.