# Fanshawe Avenue

*Operated by Outreach Support Services Limited.*

Fanshawe Avenue is a CQC-regulated home-care agency in Barking.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Not Rated |
| Safe | Not Rated |
| Effective | Not Rated |
| Caring | Not Rated |
| Responsive | Not Rated |
| Well-led | Not Rated |

## Practical info

- Postcode: IG11 8RF
- Registered manager: Aiyeki, Richard
- Local authority: Barking and Dagenham
- Region: London
- City: Barking
- Last CQC check: 02/Sep/2024 - 00:00

## Inspection findings

### caring

- Finding
  - Promotion of independence
  - Published: 2020-01-29
- Finding
  - Dignity, privacy and respect
  - Published: 2020-01-29

### effective

- Finding
  - Mental Capacity Act compliance
  - Published: 2020-01-29
- Finding
  - Healthcare access and multi-agency working
  - Published: 2020-01-29
- Finding
  - Nutrition and hydration
  - Published: 2020-01-29
- Finding
  - Staff training and supervision
  - Published: 2020-01-29
- Finding
  - Needs assessment prior to care
  - Published: 2020-01-29

### Other

- Finding
  - Evidence: Quality assurance systems in place including surveys and daily records review
  - Published: 2020-01-29
- Finding
  - Evidence: 24-hour on-call system ensured senior staff always available
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager conducted unannounced spot checks at least twice monthly
  - Published: 2020-01-29
- Finding
  - Evidence: Staff promoted people's dignity, privacy and independence in a caring and respectful manner
  - Published: 2020-01-29
- Finding
  - Evidence: Regular one-to-one supervision and access to relevant training including specialist topics
  - Published: 2020-01-29
- Finding
  - Evidence: Lessons learnt from accidents and incidents; effective steps taken to prevent recurrence
  - Published: 2020-01-29
- Finding
  - Evidence: Staff understood infection control procedures including handwashing and use of protective clothing
  - Published: 2020-01-29
- Finding
  - Evidence: Medicines managed safely with monthly audits and accurate administration record charts
  - Published: 2020-01-29
- Finding
  - Evidence: Robust staff recruitment practices including DBS checks, employment references and proof of identification
  - Published: 2020-01-29
- Finding
  - Evidence: Appropriate safeguarding procedures in place; staff demonstrated clear understanding of reporting responsibilities
  - Published: 2020-01-29
- **staff_training** _(minor)_
  - Evidence: The registered manager told us they did not use the Care Certificate as part of their staff induction process.
  - Published: 2020-01-29
- **person_centred_care** _(critical)_
  - Evidence: care plans were very basic and lacked personalised information about how to support individuals...personal care was not covered in their care plan
  - Published: 2020-01-29

### responsive

- Finding
  - Complaints handling
  - Published: 2020-01-29
- Finding
  - Activities
  - Published: 2020-01-29
- Finding
  - Person-centred care plans
  - Published: 2020-01-29

### safe

- Finding
  - Incident learning
  - Published: 2020-01-29
- Finding
  - Infection control
  - Published: 2020-01-29
- Finding
  - Medicines management
  - Published: 2020-01-29
- Finding
  - Staffing and recruitment
  - Published: 2020-01-29
- Finding
  - Risk assessment
  - Published: 2020-01-29
- Finding
  - Safeguarding
  - Published: 2020-01-29

### well_led

- Finding
  - Governance and quality assurance
  - Published: 2020-01-29
- Finding
  - Leadership and culture
  - Published: 2020-01-29

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2432717721

HomeCare Compass is an independent guide and is not affiliated with the CQC.