# Shared Care Services Limited

Shared Care Services Limited is a CQC-regulated home-care agency in Ilford.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 04/12/2019

## Practical info

- Postcode: IG4 5AN
- Registered manager: Khan, Owais
- Local authority: Redbridge
- Region: London
- City: Ilford
- Last CQC check: 04/Dec/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2021-10-30
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2021-10-30
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2021-10-30

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2021-10-30
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2021-10-30
- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2021-10-30
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2021-10-30
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2021-10-30
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Staff understood and respected people's communication needs, culture, religion and dietary preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Monthly telephone feedback and annual surveys used to monitor and improve quality of care.
  - Published: 2021-10-30
- Finding
  - Evidence: Registered manager was open, supportive, and engaged with external organisations including UKHCA and local authority child protection meetings.
  - Published: 2021-10-30
- Finding
  - Evidence: Service was flexible and responsive to changes in people's needs and preferences.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were personalised and reviewed with relatives' involvement twice yearly or more frequently as needed.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received comprehensive induction, Care Certificate training, regular supervision every two months, and annual appraisals.
  - Published: 2021-10-30

### responsive

- Finding
  - End of life care and support
  - Published: 2021-10-30
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2021-10-30
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2021-10-30
- Finding
  - Meeting people's communication needs
  - Published: 2021-10-30
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2021-10-30

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2021-10-30
- Finding
  - Preventing and controlling infection
  - Published: 2021-10-30
- Finding
  - Using medicines safely
  - Published: 2021-10-30
- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2021-10-30
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Working in partnership with others
  - Published: 2021-10-30
- Finding
  - Continuous learning and improving care
  - Published: 2021-10-30
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2021-10-30
- Finding
  - Planning and promoting person-centred, high-quality care and support
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2428900140

HomeCare Compass is an independent guide and is not affiliated with the CQC.