# St Georges Home Care Ltd

St Georges Home Care Ltd is a CQC-regulated home-care agency in Enfield.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/05/2022

## Practical info

- Postcode: EN1 3TF
- Registered manager: Gyimah, Samuel
- Local authority: Enfield
- Region: London
- City: Enfield
- Last CQC check: 21/May/2022 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Staff trained in safeguarding, medicines administration, infection prevention and end of life care
  - Published: 2023-09-28
- Finding
  - Evidence: Open and inclusive culture with staff wellbeing initiative ('Wellbeing Wednesdays') and accessible management
  - Published: 2023-09-28
- Finding
  - Evidence: Close working relationships with healthcare professionals including dieticians, occupational therapists and speech and language therapists
  - Published: 2023-09-28
- Finding
  - Evidence: Active quality assurance through audits, spot checks and satisfaction surveys driving continuous improvement
  - Published: 2023-09-28
- Finding
  - Evidence: Strong complaints management with documented investigations, actions and lessons learnt
  - Published: 2023-09-28
- Finding
  - Evidence: Effective scheduling system with real-time monitoring of care visits to prevent lateness and rushing
  - Published: 2023-09-28
- Finding
  - Evidence: Person-centred care plans containing life histories, preferences, goals and detailed communication needs
  - Published: 2023-09-28
- Finding
  - Evidence: Comprehensive risk assessments with clear guidance covering multiple risk areas including diabetes, moving and handling, and skin integrity
  - Published: 2023-09-28
- **medication_management** _(minor)_
  - Evidence: We found some minor inconsistencies around the recording of the administration of some medicines which the service had already identified during their medicines audits
  - Published: 2023-09-28
- **record_keeping** _(minor)_
  - Evidence: for two members of staff, we found that one of their references were from colleagues who worked at the service. It was not clear in what capacity these employees were known
  - Published: 2023-09-28
- **staff_training** _(minor)_
  - Evidence: for some staff, we found gaps in their employment history...scrap notes, part of which were unclear, containing information around employment histories
  - Published: 2023-09-28

### responsive

- Finding
  - End of life care and support
  - Published: 2023-09-28
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-09-28
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2023-09-28
- Finding
  - Meeting people's communication needs
  - Published: 2023-09-28
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2023-09-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-09-28
- Finding
  - Preventing and controlling infection
  - Published: 2023-09-28
- Finding
  - Using medicines safely
  - Published: 2023-09-28
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-09-28
- Finding
  - Staffing and recruitment
  - Published: 2023-09-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-09-28

### well_led

- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2023-09-28
- Finding
  - Continuous learning and improving care; Working in partnership with others; Duty of candour
  - Published: 2023-09-28
- Finding
  - Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
  - Published: 2023-09-28
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2023-09-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2427615958

HomeCare Compass is an independent guide and is not affiliated with the CQC.