# Golden Key Support Ltd

Golden Key Support Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Requires improvement |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 28/09/2022

## Practical info

- Postcode: E1 1EJ
- Local authority: Tower Hamlets
- Region: London
- City: London
- Last CQC check: 28/Sep/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-28
- Finding
  - Staff working with other agencies; supporting people to access healthcare
  - Published: 2022-09-28
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-09-28
- Finding
  - Staff support, training, skills and experience
  - Published: 2022-09-28
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-09-28

### Other

- Finding
  - Evidence: Effective partnership working with local authorities and specialist health teams such as occupational therapy.
  - Published: 2022-09-28
- Finding
  - Evidence: Registered manager understood duty of candour and demonstrated openness following complaints.
  - Published: 2022-09-28
- Finding
  - Evidence: Effective engagement with people and families including monthly contact and spot checks.
  - Published: 2022-09-28
- Finding
  - Evidence: Staff received the right training, induction, supervision every three months and competency observations.
  - Published: 2022-09-28
- Finding
  - Evidence: Safe recruitment processes including DBS checks, references and full work history.
  - Published: 2022-09-28
- Finding
  - Evidence: Suitable safeguarding systems and trained staff who understood their responsibilities to report abuse.
  - Published: 2022-09-28
- Finding
  - Evidence: People received care from consistent care workers who arrived on time and met their needs.
  - Published: 2022-09-28
- **governance** _(moderate)_
  - Evidence: Service development was not always effectively planned... this plan was broad in places, and lacked clear details on what exactly would be done with timescales and clear responsibilities.
  - Published: 2022-09-28
- **record_keeping** _(minor)_
  - Evidence: Care workers did not consistently record the support people received with eating and drinking... they did not always record what they had supported a person to eat or drink.
  - Published: 2022-09-28
- **consent_capacity** _(moderate)_
  - Evidence: Aspects of how the provider obtained consent did not fully reflect best practice... Sometimes mental capacity assessments were not clear on exactly what the specific decision being assessed was.
  - Published: 2022-09-28
- **infection_control** _(minor)_
  - Evidence: The provider had not been following testing requirements for COVID-19... the provider was not aware of this requirement and had stopped routine testing of care staff.
  - Published: 2022-09-28
- **medication_management** _(minor)_
  - Evidence: Sometimes prompting and administering were used interchangeably in people's care plans, which meant plans did not fully describe people's support needs consistently.
  - Published: 2022-09-28
- **record_keeping** _(moderate)_
  - Evidence: We could not be assured that the times recorded on timesheets accurately reflected the time people received support.
  - Published: 2022-09-28
- **care_planning** _(moderate)_
  - Evidence: Risk management plans were not always updated when people's needs had changed.
  - Published: 2022-09-28

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-09-28
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-28
- Finding
  - Using medicines safely
  - Published: 2022-09-28
- Finding
  - Staffing and recruitment
  - Published: 2022-09-28
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-28
- Finding
  - Systems and processes to safeguard people from the risk from abuse
  - Published: 2022-09-28

### well_led

- Finding
  - Managers and staff being clear about their roles; working in partnership with others
  - Published: 2022-09-28
- Finding
  - Duty of candour and continuous learning and improving care
  - Published: 2022-09-28
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-09-28

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2420902049

HomeCare Compass is an independent guide and is not affiliated with the CQC.