# Lincolnshire Quality Care

*Operated by Lincolnshire Quality Care Services Ltd.*

Lincolnshire Quality Care is a CQC-regulated home-care agency in Grimsby.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 30/06/2021

## Practical info

- Postcode: DN33 2LY
- Local authority: North East Lincolnshire
- Region: Yorkshire & Humberside
- City: Grimsby
- Last CQC check: 30/Jun/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy and dignity
  - Published: 2021-10-30
- Finding
  - Involvement in decisions and choice
  - Published: 2021-10-30
- Finding
  - Kindness and relationships
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and health needs
  - Published: 2021-10-30
- Finding
  - Supervision and appraisal
  - Published: 2021-10-30
- Finding
  - Staff training
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: There was an open, supportive culture with strong peer support and staff feeling able to raise concerns with management.
  - Published: 2021-10-30
- Finding
  - Evidence: A consistent group of regular staff was provided to the majority of people, reducing disruption and building relationships.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff supported people to manage health needs and access healthcare professionals, including dieticians and occupational therapists.
  - Published: 2021-10-30
- Finding
  - Evidence: The service demonstrated flexibility and responsiveness to people's changing needs and preferences, with a robust complaints procedure.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received a broad range of training including a four-day structured induction followed by shadowing an experienced care worker.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective recruitment policies and procedures were in place including DBS checks, written references and thorough application assessment.
  - Published: 2021-10-30
- Finding
  - Evidence: People spoke highly of caring, kind and respectful staff who knew their individual needs, preferences and personal histories.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were trained and knowledgeable about safeguarding people from harm and abuse, with confidence to identify and escalate concerns.
  - Published: 2021-10-30
- **missed_or_late_visits** _(minor)_
  - Evidence: Records showed there were some incidents of missed calls... one person told us their additional care worker had not turned up that morning and they had not been given any explanation
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: people's capacity to make decisions was not considered and recorded within the assessment and care planning process which the registered manager confirmed they would address.
  - Published: 2021-10-30
- **supervision_appraisal** _(moderate)_
  - Evidence: Records showed all the care co-ordinators and approximately 30% of the care workers had received supervision in recent weeks.
  - Published: 2021-10-30
- **incident_learning** _(moderate)_
  - Evidence: Information from incidents and complaints was not reviewed to identify any trends or themes.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: systems were not in place to review key data including spot checks, supervision and training, complaints, incidents and accidents to identify any learning
  - Published: 2021-10-30
- **governance** _(critical)_
  - Evidence: The registered provider did not have effective quality monitoring arrangements in place. This was a breach of Regulation 17 of the Health and Social Care Act 2008.
  - Published: 2021-10-30

### responsive

- Finding
  - Flexibility and responsiveness
  - Published: 2021-10-30
- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Care planning and risk assessment
  - Published: 2021-10-30

### safe

- Finding
  - Staffing and recruitment
  - Published: 2021-10-30
- Finding
  - Safeguarding
  - Published: 2021-10-30
- Finding
  - Medicines management
  - Published: 2021-10-30

### well_led

- Finding
  - Leadership and continuous improvement
  - Published: 2021-10-30
- Finding
  - Culture and staff support
  - Published: 2021-10-30
- Finding
  - Quality assurance and governance
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2418582301

HomeCare Compass is an independent guide and is not affiliated with the CQC.