# Nomase Care Ltd

Nomase Care Ltd is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Requires improvement |

Rating published: 07/09/2022

## Practical info

- Postcode: SE6 4TT
- Registered manager: Orok, Roselyn
- Local authority: Lewisham
- Region: London
- City: London
- Last CQC check: 07/Sep/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-09-07

### Other

- Finding
  - Evidence: Staff felt respected, supported and valued by senior staff
  - Published: 2022-09-07
- Finding
  - Evidence: Good infection prevention and PPE compliance during COVID-19
  - Published: 2022-09-07
- Finding
  - Evidence: Positive partnership working with multi-disciplinary professionals
  - Published: 2022-09-07
- Finding
  - Evidence: Person-centred care planning with keyworkers helping people identify goals and aspirations
  - Published: 2022-09-07
- Finding
  - Evidence: MCA principles followed; capacity assessments and best interests decisions completed appropriately
  - Published: 2022-09-07
- Finding
  - Evidence: Staff understood safeguarding and whistleblowing procedures and how to escalate concerns
  - Published: 2022-09-07
- Finding
  - Evidence: Safer recruitment processes including DBS, references and right-to-work checks
  - Published: 2022-09-07
- Finding
  - Evidence: Safe medicines management with correctly completed MARs and competent, trained staff
  - Published: 2022-09-07
- Finding
  - Evidence: Improvements made to risk assessments including person-centred fire risk assessments and referrals to London Fire Brigade
  - Published: 2022-09-07
- **missed_or_late_visits** _(moderate)_
  - Evidence: They get everything done but I never know when they are coming, and they don't stay for the full time and They only stay about 15 minutes instead of 30.
  - Published: 2022-09-07
- **medication_management** _(minor)_
  - Evidence: the provider was not aware of national initiatives such as STOMP which is a project to stop the over medication of people with a learning disability, autism or both with psychotropic medicines.
  - Published: 2022-09-07
- **governance** _(moderate)_
  - Evidence: the issues with staff logging in and out incorrectly persisted which meant the provider could not demonstrate all people were getting their care visits as planned.
  - Published: 2022-09-07
- **record_keeping** _(moderate)_
  - Evidence: The ECM data showed staff were routinely logging into one visit before logging out of the previous visit.
  - Published: 2022-09-07
- **missed_or_late_visits** _(moderate)_
  - Evidence: We found staff were scheduled to be in two places at the same time and/or did not have sufficient travel time between visits to enable them to get to people on time.
  - Published: 2022-09-07

### safe

- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-09-07
- Finding
  - Staffing and recruitment
  - Published: 2022-09-07
- Finding
  - Using medicines safely
  - Published: 2022-09-07
- Finding
  - Preventing and controlling infection
  - Published: 2022-09-07
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-09-07

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-09-07
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-09-07
- Finding
  - Planning and promoting person-centred, high-quality care and support with openness; and duty of candour
  - Published: 2022-09-07
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
  - Published: 2022-09-07

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2418462505

HomeCare Compass is an independent guide and is not affiliated with the CQC.