# Charisma Services

*Operated by Miss Teresa Killick.*

Charisma Services is a CQC-regulated home-care agency in Grantham.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 23/05/2020

## Practical info

- Postcode: NG32 3DP
- Local authority: Lincolnshire
- Region: East Midlands
- City: Grantham
- Last CQC check: 23/May/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Privacy, dignity and confidentiality
  - Published: 2021-01-24
- Finding
  - Kindness, compassion and respect
  - Published: 2021-01-24

### effective

- Finding
  - Access to healthcare
  - Published: 2021-01-24
- Finding
  - Nutrition and hydration support
  - Published: 2021-01-24
- Finding
  - Mental Capacity Act compliance
  - Published: 2021-01-24
- Finding
  - Supervision and appraisal
  - Published: 2021-01-24
- Finding
  - Training and refresher training
  - Published: 2021-01-24
- Finding
  - Staff knowledge and skills
  - Published: 2021-01-24

### Other

- Finding
  - Evidence: Registered person worked collaboratively with community health professionals to meet people's healthcare needs
  - Published: 2021-10-30
- Finding
  - Evidence: Staff understood and applied the Mental Capacity Act 2005 principles
  - Published: 2021-10-30
- Finding
  - Evidence: Good teamworking promoted through team meetings, spot checks, and joint visits by the registered person
  - Published: 2021-10-30
- Finding
  - Evidence: Robust quality checks and audits introduced following previous breaches, including satisfaction surveys every four months
  - Published: 2021-10-30
- Finding
  - Evidence: People were involved in planning and delivery of their care with written care plans kept in their homes
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with kindness and compassion; staff recognised people's right to privacy and dignity
  - Published: 2021-10-30
- Finding
  - Evidence: No missed calls in July 2017 and only one in August 2017, which was followed up with action
  - Published: 2021-10-30
- Finding
  - Evidence: Safe recruitment processes in place including DBS checks and reference checks from previous employers
  - Published: 2021-10-30
- Finding
  - Evidence: Staff knew how to recognise and report abuse and could contact external agencies such as the local authority and CQC
  - Published: 2021-10-30
- **complaints_handling** _(minor)_
  - Evidence: when we looked at the information we saw it did not include the contact details for the health service ombudsman
  - Published: 2021-10-30
- **staff_training** _(moderate)_
  - Evidence: training for staff in support of people who needed help to manage their diabetes safely was not fully up to date
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-01-24
- Finding
  - Promoting independence and interests
  - Published: 2021-01-24
- Finding
  - Support for communication needs
  - Published: 2021-01-24
- Finding
  - Person-centred care planning
  - Published: 2021-01-24

### safe

- Finding
  - Risk assessment and accident prevention
  - Published: 2021-01-24
- Finding
  - Medicines management
  - Published: 2021-01-24
- Finding
  - Safeguarding and abuse recognition
  - Published: 2021-01-24

### well_led

- Finding
  - Team working and open culture
  - Published: 2021-01-24
- Finding
  - Engagement with good practice guidance
  - Published: 2021-01-24
- Finding
  - Feedback and engagement with people
  - Published: 2021-01-24
- Finding
  - Quality assurance and monitoring
  - Published: 2021-01-24

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-241713949

HomeCare Compass is an independent guide and is not affiliated with the CQC.