# HICA Homecare - Chorley

*Operated by H I C A.*

HICA Homecare - Chorley is a CQC-regulated home-care agency in Chorley.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 27/11/2020

## Practical info

- Postcode: PR7 7EP
- Registered manager: Mann, Sian
- Local authority: Lancashire
- Region: North West
- City: Chorley
- Last CQC check: 27/Nov/2020 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: An effective complaints procedure was in place with complaints logged, acknowledged, investigated and followed up appropriately.
  - Published: 2021-10-30
- Finding
  - Evidence: People spoke highly of staff, describing them as patient, warm, compassionate and respectful of privacy, dignity and independence.
  - Published: 2021-10-30
- Finding
  - Evidence: Infection control policies were in place and staff had access to adequate PPE in appropriate sizes.
  - Published: 2021-10-30
- Finding
  - Evidence: A range of quality audit systems were in place including monthly surveys to 20% of people using the service and 20% of staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Regular training was in place covering safeguarding, moving and handling, medication, infection control and food hygiene.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff demonstrated good understanding of the Mental Capacity Act 2005 and consent principles.
  - Published: 2021-10-30
- Finding
  - Evidence: Effective recruitment policies ensured pre-employment checks including DBS clearances, references and identification were completed before staff started work.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff were confident in identifying and reporting safeguarding concerns, with clear escalation pathways inside and outside the organisation.
  - Published: 2021-10-30
- **consent_capacity** _(minor)_
  - Evidence: one person who had a diagnosis of Parkinson's did not have a capacity assessment in place.
  - Published: 2021-10-30
- **supervision_appraisal** _(minor)_
  - Evidence: Some staff did tell us that whilst they did feel supported they had not had a formal face to face supervision for some time.
  - Published: 2021-10-30
- **record_keeping** _(moderate)_
  - Evidence: We found a number of risk assessments that were in place had not been reviewed in line with the services own deadlines for doing so which meant the information could potentially be out of date.
  - Published: 2021-10-30
- **care_planning** _(critical)_
  - Evidence: We found people's care and support plans to be lacking in detail, with some of the information being task orientated and not personalised to the individual.
  - Published: 2021-10-30
- **medication_management** _(critical)_
  - Evidence: a number of people who were assisted with taking their medicines, some on an ad hoc basis, had no risk assessments in place within their care plan
  - Published: 2021-10-30
- Finding
  - Evidence: Clear organisational vision and values communicated to staff; positive working culture reported by majority of staff
  - Published: 2021-10-30
- Finding
  - Evidence: Service listened to staff feedback and adapted induction programme to include earlier practical shadowing experience
  - Published: 2021-10-30
- Finding
  - Evidence: Effective recruitment practices with DBS checks, references and no unexplained employment gaps
  - Published: 2021-10-30
- Finding
  - Evidence: Wide range of audits and quality monitoring including monthly returns, seven-day and six-week care reviews
  - Published: 2021-10-30
- Finding
  - Evidence: Strong complaints procedure with complaints logged, acknowledged and investigated; people confident issues would be addressed
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received effective induction, regular monthly supervision, annual appraisals and up-to-date training
  - Published: 2021-10-30
- Finding
  - Evidence: Improved person-centred care plans with one-page profiles and detailed individual guidance, addressing previous breach
  - Published: 2021-10-30
- Finding
  - Evidence: Robust medicines management processes in place including storage, ordering, administration and recording, addressing previous breach
  - Published: 2021-10-30
- Finding
  - Evidence: People consistently reported feeling safe and praised staff as kind, caring and professional
  - Published: 2021-10-30
- Finding
  - Evidence: Duty of candour understood and practised; all relevant CQC notifications made in a timely way.
  - Published: 2020-11-27
- Finding
  - Evidence: Partnership working maintained with local authorities, health staff, and internal organisation teams.
  - Published: 2020-11-27
- Finding
  - Evidence: Registered manager actively engaged with people, relatives, and staff, conducting monthly visits and regular staff meetings.
  - Published: 2020-11-27
- Finding
  - Evidence: Strong governance and auditing framework with regular care record audits, spot checks, and incident learning shared at management meetings.
  - Published: 2020-11-27
- Finding
  - Evidence: Effective infection prevention and control measures in place throughout the COVID-19 pandemic, including consistent PPE use.
  - Published: 2020-11-27
- Finding
  - Evidence: Robust recruitment procedures with all pre-employment checks completed prior to staff starting work.
  - Published: 2020-11-27
- Finding
  - Evidence: Medicines were managed safely; errors were investigated, staff training addressed, and no repeat errors occurred by individual staff.
  - Published: 2020-11-27
- Finding
  - Evidence: People felt safe and staff were knowledgeable about safeguarding, with clear policies and thorough investigation of incidents.
  - Published: 2020-11-27

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-241156878

HomeCare Compass is an independent guide and is not affiliated with the CQC.