# Wright Care at Home

*Operated by Stonewright Limited.*

Wright Care at Home is a CQC-regulated home-care agency in Bourne.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Outstanding |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |

Rating published: 26/09/2020

## Practical info

- Postcode: PE10 9PB
- Registered manager: Palmer, Sarah
- Local authority: Lincolnshire
- Region: East Midlands
- City: Bourne
- Last CQC check: 26/Sep/2020 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2020-09-26
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2020-09-26
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2020-09-26

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2020-09-26
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2020-09-26
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2020-09-26
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2020-09-26
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2020-09-26

### Other

- Finding
  - Evidence: Open, non-blame culture with staff able to raise concerns at any time; registered manager responsive 'even late at night or over weekends'.
  - Published: 2020-09-26
- Finding
  - Evidence: Community engagement initiatives including nursery valentine cards, Alzheimer's awareness events, and the 'Ellie Star Foundation' bespoke training programme.
  - Published: 2020-09-26
- Finding
  - Evidence: Effective multi-disciplinary working with district nurses, GPs, pharmacists and other health professionals, praised externally as providing 'a really good package of care'.
  - Published: 2020-09-26
- Finding
  - Evidence: Strong staff development culture including Train the Trainer programmes, funded Level 3/4/5 qualifications, and induction with mandatory shadowing and reverse shadowing.
  - Published: 2020-09-26
- Finding
  - Evidence: Outstanding communication support including large-print materials, Dictaphone consent recording, and voice-activated technology for people with sensory impairments.
  - Published: 2020-09-26
- Finding
  - Evidence: Robust governance framework with Care Ambassadors, electronic monitoring, monthly medication audits, and proactive quality assurance processes.
  - Published: 2020-09-26

### responsive

- Finding
  - End of life care and support
  - Published: 2020-09-26
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2020-09-26
- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2020-09-26
- Finding
  - Meeting people's communication needs
  - Published: 2020-09-26
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2020-09-26

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2020-09-26
- Finding
  - Preventing and controlling infection
  - Published: 2020-09-26
- Finding
  - Using medicines safely
  - Published: 2020-09-26
- Finding
  - Staffing and recruitment
  - Published: 2020-09-26
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2020-09-26

### well_led

- Finding
  - Working in partnership with others
  - Published: 2020-09-26
- Finding
  - Continuous learning and improving care
  - Published: 2020-09-26
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2020-09-26
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2020-09-26
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2020-09-26
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2020-09-26

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2404387773

HomeCare Compass is an independent guide and is not affiliated with the CQC.