# The Sanctuary Community Care

*Operated by Mrs Christine Ann Hotchin.*

The Sanctuary Community Care is a CQC-regulated home-care agency in Kettering.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 24/05/2022

## Practical info

- Postcode: NN14 4FA
- Local authority: North Northamptonshire
- Region: East Midlands
- City: Kettering
- Last CQC check: 24/May/2022 - 00:00

## Inspection findings

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2022-12-10
- Finding
  - Staff working with other agencies to provide consistent, effective, timely care
  - Published: 2022-12-10
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2022-12-10
- Finding
  - Staff support: induction, training, skills and experience
  - Published: 2022-12-10
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance and the law
  - Published: 2022-12-10

### Other

- Finding
  - Evidence: Registered manager demonstrated clear understanding of duty of candour, MCA principles and regulatory responsibilities.
  - Published: 2022-12-10
- Finding
  - Evidence: Robust governance systems reinstated including daily wellbeing checks, care plan reviews and quality audits, resolving prior breach of Regulation 17.
  - Published: 2022-12-10
- Finding
  - Evidence: Well-supported staff with structured induction, Care Certificate training, ongoing supervision and a compassionate management culture.
  - Published: 2022-12-10
- Finding
  - Evidence: Strong infection prevention and control practice including PPE use, hand hygiene, IPC training and COVID-19 testing programme.
  - Published: 2022-12-10
- Finding
  - Evidence: Effective risk assessment processes covering home environment and individual health conditions, with timely escalation to healthcare professionals.
  - Published: 2022-12-10
- Finding
  - Evidence: Medicines management improved with pharmacy collaboration, MAR monitoring, spot checks and competency assessments, resolving prior breach of Regulation 12.
  - Published: 2022-12-10
- Finding
  - Evidence: Safe recruitment procedures reinstated including DBS checks and professional references, resolving prior breach of Regulation 19.
  - Published: 2022-12-10
- Finding
  - Evidence: People supported by regular care staff who built trusting, supportive relationships; relatives described care as 'absolutely brilliant' and 'very person centred'.
  - Published: 2022-12-10

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2022-12-10
- Finding
  - Preventing and controlling infection
  - Published: 2022-12-10
- Finding
  - Using medicines safely
  - Published: 2022-12-10
- Finding
  - Staffing and recruitment
  - Published: 2022-12-10
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2022-12-10
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2022-12-10

### well_led

- Finding
  - Working in partnership with others
  - Published: 2022-12-10
- Finding
  - Continuous learning and improving care
  - Published: 2022-12-10
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2022-12-10
- Finding
  - Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
  - Published: 2022-12-10
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2022-12-10

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2396430013

HomeCare Compass is an independent guide and is not affiliated with the CQC.