# Home Instead Barnet

*Operated by Bevington Care Services Limited.*

Home Instead Barnet is a CQC-regulated home-care agency in Barnet.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 21/12/2023

## Practical info

- Postcode: EN5 1AH
- Registered manager: Wharton, Sandra
- Local authority: Barnet
- Region: London
- City: Barnet
- Last CQC check: 21/Dec/2023 - 00:00

## Inspection findings

### Other

- Finding
  - Evidence: Quality assurance processes included audits of medicine records, daily notes, infection control, care plans and risk assessments.
  - Published: 2023-12-21
- Finding
  - Evidence: Care plans captured diverse needs including religious and cultural preferences, with multilingual staff providing culturally sensitive support.
  - Published: 2023-12-21
- Finding
  - Evidence: Strong community partnerships, including collaboration with Barnet Council and Age UK Barnet on dementia awareness.
  - Published: 2023-12-21
- Finding
  - Evidence: Positive, inclusive, and supportive culture with staff empowered to raise concerns and suggest improvements.
  - Published: 2023-12-21
- Finding
  - Evidence: Robust electronic call monitoring system minimised missed or late visits; no missed calls reported by any interviewees.
  - Published: 2023-12-21
- Finding
  - Evidence: Staff received regular training, supervision, competency checks, and felt well supported by management.
  - Published: 2023-12-21
- Finding
  - Evidence: People felt safe and received consistent care from familiar staff, with strong continuity of care reported by service users.
  - Published: 2023-12-21

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-12-21
- Finding
  - Preventing and controlling infection
  - Published: 2023-12-21
- Finding
  - Staffing and recruitment
  - Published: 2023-12-21
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-12-21
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-12-21

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-12-21
- Finding
  - Continuous learning and improving care
  - Published: 2023-12-21
- Finding
  - Promoting a positive, person-centred, open and inclusive culture
  - Published: 2023-12-21
- Finding
  - Duty of candour, roles, quality performance and regulatory requirements
  - Published: 2023-12-21

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2396116852

HomeCare Compass is an independent guide and is not affiliated with the CQC.