# Freedom Support

*Operated by Freedom Support Solutions Ltd.*

Freedom Support is a CQC-regulated home-care agency in Market Harborough.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 10/09/2019

## Practical info

- Postcode: LE16 9EG
- Registered manager: Norman, Marie
- Local authority: Leicestershire
- Region: East Midlands
- City: Market Harborough
- Last CQC check: 10/Sep/2019 - 00:00

## Inspection findings

### caring

- Finding
  - Promoting independence
  - Published: 2021-10-30
- Finding
  - Involvement in decisions about care
  - Published: 2021-10-30
- Finding
  - Kindness, compassion and dignity
  - Published: 2021-10-30

### effective

- Finding
  - Nutrition and healthcare access
  - Published: 2021-10-30
- Finding
  - Mental Capacity Act and consent
  - Published: 2021-10-30
- Finding
  - Supervision and induction
  - Published: 2021-10-30
- Finding
  - Staff training and development
  - Published: 2021-10-30

### Other

- Finding
  - Evidence: Quality monitoring systems were in place including monthly manager visits, audits and quarterly surveys.
  - Published: 2021-10-30
- Finding
  - Evidence: Strong, approachable leadership with open communication channels for staff, people and relatives.
  - Published: 2021-10-30
- Finding
  - Evidence: The registered manager demonstrated good understanding of MCA and DoLS, with evidence of consent being sought.
  - Published: 2021-10-30
- Finding
  - Evidence: People were supported to develop independence, pursue work placements, social activities and community involvement.
  - Published: 2021-10-30
- Finding
  - Evidence: Care plans were highly person-centred, written with involvement from people themselves, and reviewed monthly.
  - Published: 2021-10-30
- Finding
  - Evidence: People were treated with dignity and respect; privacy was actively promoted by staff.
  - Published: 2021-10-30
- Finding
  - Evidence: Staff received good-quality training, induction and regular supervision to support effective care delivery.
  - Published: 2021-10-30
- Finding
  - Evidence: People and relatives consistently reported feeling safe and that staff knew how to protect them from abuse and avoidable harm.
  - Published: 2021-10-30
- **governance** _(moderate)_
  - Evidence: Fire extinguishers had been recorded as being checked every five months [against a recommended monthly check]. Testing of electrical equipment had not taken place within timescales recommended by the HSE.
  - Published: 2021-10-30

### responsive

- Finding
  - Complaints handling
  - Published: 2021-10-30
- Finding
  - Access to activities and community
  - Published: 2021-10-30
- Finding
  - Review of care and goal-setting
  - Published: 2021-10-30
- Finding
  - Person-centred care planning
  - Published: 2021-10-30

### safe

- Finding
  - Equipment and environment safety checks
  - Published: 2021-10-30
- Finding
  - Medicines management and recording
  - Published: 2021-10-30
- Finding
  - Safe recruitment practices
  - Published: 2021-10-30
- Finding
  - Staffing levels and deployment
  - Published: 2021-10-30
- Finding
  - Risk assessment and management
  - Published: 2021-10-30
- Finding
  - Safeguarding and protection from abuse
  - Published: 2021-10-30

### well_led

- Finding
  - Involvement of people and relatives in service development
  - Published: 2021-10-30
- Finding
  - Quality monitoring and governance
  - Published: 2021-10-30
- Finding
  - Staff support and engagement
  - Published: 2021-10-30
- Finding
  - Leadership and management culture
  - Published: 2021-10-30

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2387968336

HomeCare Compass is an independent guide and is not affiliated with the CQC.