# Health Personnel

*Operated by Health Personnel Limited.*

Health Personnel is a CQC-regulated home-care agency in London.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 17/08/2023

## Practical info

- Postcode: SE7 7SJ
- Registered manager: Onyemenem, Paul
- Local authority: Greenwich
- Region: London
- City: London
- Last CQC check: 17/Aug/2023 - 00:00

## Inspection findings

### caring

- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2023-08-17
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2023-08-17

### effective

- Finding
  - Supporting people to live healthier lives, access healthcare services and support
  - Published: 2023-08-17
- Finding
  - Supporting people to eat and drink enough to maintain a balanced diet
  - Published: 2023-08-17
- Finding
  - Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
  - Published: 2023-08-17
- Finding
  - Staff support: induction, training, skills, and experience
  - Published: 2023-08-17
- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2023-08-17

### Other

- Finding
  - Evidence: Previous breaches of Regulations 11, 12, 16, 17, and 18 all remediated since last inspection.
  - Published: 2023-08-17
- Finding
  - Evidence: Accessible Information Standard met through pictorial formats, objects, photographs, and gestures tailored to individuals.
  - Published: 2023-08-17
- Finding
  - Evidence: Strong partnership working with local authority commissioners and health and social care professionals.
  - Published: 2023-08-17
- Finding
  - Evidence: Effective quality assurance systems covering risk, medicines, incidents, infection control, consent, and staff records.
  - Published: 2023-08-17
- Finding
  - Evidence: Person-centred care plans reviewed regularly, reflecting individual needs, communication preferences, and positive behaviour support.
  - Published: 2023-08-17
- Finding
  - Evidence: Staff supported through comprehensive induction, regular supervision, and relevant training including MCA, safeguarding, and epilepsy awareness.
  - Published: 2023-08-17
- Finding
  - Evidence: Safe recruitment practices including DBS checks, employment history, references, and qualification verification.
  - Published: 2023-08-17
- Finding
  - Evidence: Risk assessments and management plans completed with specialist input; PEEPs in place for all residents.
  - Published: 2023-08-17

### responsive

- Finding
  - End of life care and support
  - Published: 2023-08-17
- Finding
  - Supporting people to develop and maintain relationships and take part in activities
  - Published: 2023-08-17
- Finding
  - Meeting people's communication needs
  - Published: 2023-08-17
- Finding
  - Planning personalised care to ensure people have choice and control
  - Published: 2023-08-17
- Finding
  - Improving care quality in response to complaints or concerns
  - Published: 2023-08-17

### safe

- Finding
  - Learning lessons when things go wrong
  - Published: 2023-08-17
- Finding
  - Preventing and controlling infection
  - Published: 2023-08-17
- Finding
  - Systems and processes to safeguard people from the risk of abuse
  - Published: 2023-08-17
- Finding
  - Staffing and recruitment
  - Published: 2023-08-17
- Finding
  - Assessing risk, safety monitoring and management
  - Published: 2023-08-17
- Finding
  - Using medicines safely
  - Published: 2023-08-17

### well_led

- Finding
  - Working in partnership with others
  - Published: 2023-08-17
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2023-08-17
- Finding
  - Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
  - Published: 2023-08-17
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive, and empowering
  - Published: 2023-08-17

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2385182469

HomeCare Compass is an independent guide and is not affiliated with the CQC.