# Carepride Limited

Carepride Limited is a CQC-regulated home-care agency in Bristol.

## CQC Ratings

| Key question | Rating |
| --- | --- |
| Overall | Good |
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |

Rating published: 16/07/2021

## Practical info

- Postcode: BS16 4QS
- Registered manager: Bunzly, Vicky
- Local authority: South Gloucestershire
- Region: South West
- City: Bristol
- Last CQC check: 16/Jul/2021 - 00:00

## Inspection findings

### caring

- Finding
  - Respecting and promoting people's privacy, dignity and independence
  - Published: 2019-12-31
- Finding
  - Supporting people to express their views and be involved in making decisions about their care
  - Published: 2019-12-31
- Finding
  - Ensuring people are well treated and supported; respecting equality and diversity
  - Published: 2019-12-31

### effective

- Finding
  - Ensuring consent to care and treatment in line with law and guidance
  - Published: 2019-12-31

### Other

- Finding
  - Evidence: Staff supervision, team meetings and satisfaction surveys in place to monitor service quality
  - Published: 2021-07-16
- Finding
  - Evidence: Strong leadership with registered manager maintaining full oversight and promoting open, inclusive culture
  - Published: 2021-07-16
- Finding
  - Evidence: Dedicated person recruited to audit care records including MAR charts, timesheets and risk assessments
  - Published: 2021-07-16
- Finding
  - Evidence: Robust infection control procedures including COVID-19 training, PPE use, and regular staff testing
  - Published: 2021-07-16
- Finding
  - Evidence: Medicines administered by trained staff with regular competency checks and monthly medicines audits
  - Published: 2021-07-16
- Finding
  - Evidence: Effective safeguarding systems in place; five referrals appropriately made to local authority this year
  - Published: 2021-07-16
- Finding
  - Evidence: New live computerised call monitoring system introduced; no missed visits identified at this inspection
  - Published: 2021-07-16
- Finding
  - Evidence: Significant improvements made since September 2019 inspection, with no longer any breach of regulations
  - Published: 2021-07-16
- Finding
  - Evidence: Exceptional acts of kindness documented, including personal financial support, assisting with house moves, and providing Christmas dinners to isolated people.
  - Published: 2020-01-29
- Finding
  - Evidence: Comprehensive quality assurance systems including annual surveys, regular audits across health and safety, care documentation, staffing and medication.
  - Published: 2020-01-29
- Finding
  - Evidence: Registered manager demonstrated good values, gentle leadership style, and proactive engagement with best practice forums and external agencies.
  - Published: 2020-01-29
- Finding
  - Evidence: Regular staff supervision, spot checks, and staff meetings fostering a culture of continuous improvement.
  - Published: 2020-01-29
- Finding
  - Evidence: Effective training programme aligned to the Care Certificate, including dementia awareness, epilepsy management and person-centred approaches.
  - Published: 2020-01-29
- Finding
  - Evidence: Thorough, person-centred care planning involving people, families and external professionals from the outset.
  - Published: 2020-01-29
- Finding
  - Evidence: Safe medicines management with competency-based sign-off and practical reviews by the registered manager.
  - Published: 2020-01-29
- Finding
  - Evidence: Robust safeguarding awareness, with clear incident reporting, body map recording, monthly audits, and evidence of learning from incidents.
  - Published: 2020-01-29
- Finding
  - Evidence: Strong continuity of care with consistent staff allocation, and plans to further enhance this through a key worker system.
  - Published: 2020-01-29
- Finding
  - Evidence: Staff were highly motivated, proud of their work, and consistently went above and beyond their roles to support people and their families.
  - Published: 2020-01-29

### responsive

- Finding
  - Supporting people to develop and maintain relationships to avoid social isolation
  - Published: 2019-12-31
- Finding
  - Meeting people's communication needs
  - Published: 2019-12-31
- Finding
  - Planning personalised care to ensure people have choice and control and to meet their needs and preferences
  - Published: 2019-12-31

### well_led

- Finding
  - Continuous learning and improving care; working in partnership with others
  - Published: 2019-12-31
- Finding
  - Engaging and involving people using the service, the public and staff
  - Published: 2019-12-31
- Finding
  - How the provider understands and acts on the duty of candour
  - Published: 2019-12-31
- Finding
  - Promoting a positive culture that is person-centred, open, inclusive and empowering
  - Published: 2019-12-31
- Finding
  - Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
  - Published: 2019-12-31

## Source

Data published by the [Care Quality Commission](https://www.cqc.org.uk/) under the Open Government Licence v3.0. Canonical page: https://homecarecompass.co.uk/agency/1-2384916705

HomeCare Compass is an independent guide and is not affiliated with the CQC.